マウンテンロッジ2ベッドルームコンビニエンススロープサイド/ビレッジ宿泊施設

Thank you for sharing your feedback about our complex. Mountain Lodge aims to provide a high value experience, which includes access to our fireplace lounge, pool and ping pong tables, gym, the on-site climbing structure and ice skating rink. While there isn't a hot tub inside our specific building, there is access to the Split Rock pool complex—which features multiple hot tubs, a sauna, and heated pools—located just a one-minute walk from our door.

Thanks for staying with us. Glad you had a great time!

Thanks for staying! We love the location too!

Thank you for your feedback. We're sorry to hear that your four-night stay didn’t meet your expectations. We always aim to provide a great experience for our guests, and we apologize for any inconvenience. We appreciate you bringing the drainage issue to our attention, and we’ll have our staff look into it to ensure everything is in top condition. While we haven’t received similar complaints before or since, we take all concerns seriously and want to ensure the best experience for our guests. In the future, please don’t hesitate to let us know right away if anything needs attention—our on-site staff is always happy to assist with maintenance concerns. We also regret the delay in your check-in. While the Mountain Lodge staff works hard to provide timely check-ins, busy weekends can sometimes lead to unexpected delays, and we appreciate your patience. Guests are welcome to park and use the lobby while waiting, should their room not be ready at the scheduled time. You had also requested an early check-in, and I mentioned in advance that this would likely not be possible due to a guest checking out that morning. Regarding pricing, we strive to remain competitive with similar properties in the area, but we understand that value is subjective. We’re sorry that your experience didn’t meet expectations, and we truly appreciate your feedback as we continue working to improve. We hope to have the opportunity to host you again in the future.

Hi Corey, Thank you for choosing to stay with us, and I'm glad to hear you enjoyed your visit despite the parking challenges. I completely understand your frustration, and I agree that every guest should have a designated parking space. Unfortunately, we’ve encountered similar issues during peak weekends and holidays. Mountain Lodge HOA is actively working on improving the situation. As a reminder, parking is offered on a first-come, first-served basis, and occasionally, this can lead to difficulties, especially during busy periods. If you experience this again in the future, please don’t hesitate to reach out directly. I’ll do my best to assist in finding an alternative solution. Thank you again for your feedback, and we hope to welcome you back soon! Carrie

Thanks for staying with us. Sorry the cookie sheet and oven mitts were missing during your stay. We came to visit, discovered they were missing and replaced them. I wish you had let me know about these items during your stay so I could address the issue immediately. Sorry you missed all of the kitchen tools and knives. They are stored in crockery on the shelf above the dining room table. In the future, please contact me so I can help

Thanks for your feedback. We have brought your cleaning concerns to the staff at Mountain Lodge whose staffing has since changed since your stay. Also since the cleaning staff is onsite we can send them up to address any issues our guests might have. Regarding the couch it has been replaced. Also we have updated the flooring with LVP and no longer have carpets.

Dana, Thanks for staying with us and for your thorough review. We have since replaced the oven. I find beds are very subjective matter. We like the master bed as is but will look into getting a topper for those who don't agree. Thanks again for staying with us. We hope you will visit with us again soon, Carrie

JP, I am sorry you were not happy with your stay. I wish you had contacted me so I could have addressed most of your concerns. I also did not appreciate your threat to leave a bad review unless I refunded your stay. It is true that the ceiling are 7’6”. This complex may not be a good fit for someone over 6’6”. We regularly accommodate 6 without complaint. We have sleeping, seating and dining space to accommodate six. I’m sorry you did not care for the pillows and mattress. You are the first of my guests to complain about this. I’m sorry you found the unit too warm. We have a wonderful full time, in house maintenance staff who could have come to assist you or you could opened the windows. As you were advised prior to your stay Covid policies and the resulting lack of personnel has severely stretched the Mountain Lodge Staff. The items supplied in the units has also been limited to reduce waste. Housekeeping has been forced to change their normal cleaning process to accommodate both increased demand and additional sanitizing steps. The complex purchased specialized equipment to sanitize all surfaces. The staff must wait after a guest departure before they can enter the unit. They have been forced to spend less time with their normally extremely thorough cleaning and forced to focus on sanitizing. They spray both sides of every blanket and pillow. Then they must allow dwell time after they spray. In spite of being stretched thin, our staff is very responsive and are quick to address any complaints. Mountain Lodge is the most affordable complex in the village. If you are seeing luxury accommodations you may want to look elsewhere.

Thanks for staying with us. I'm glad you were able to enjoy our condo with your family and friends. I enjoyed getting to meet you and one of your little shredders!