4/10 (不満)
Natasha W.
2025 年 2 月 14 日
良かった点 : 清潔度
気になった点 : チェックイン、コミュニケーション、掲載情報の正確さ
Listing is misleading--do not rent
The listing states "sleeps up to 4". It also states during the point of sale, "additional guests may be charged" as a general disclaimer. We searched for a place to house the 4 of us. However, after the sale the owner reached out and asked for those staying. I reported 4 of us would be residing (me, my spouse, and 2 kids), I was told that I'd be charged an additional fee for the extra guests AFTER I paid--as he intended the price to be for 2 people. There was no wording indicating that and I told the owner he needs to state that explicitly in his description. He kept referring to the disclaimer that he can charge for additional guests even though the listing states "up to 4." I kept telling him we have "up to 4" and he wrote that with the additional towels we would be using it would be a lot to wash. I did find a friend who took one of my daughters, so he reimbursed me the fee. Additionally, I was also told we could only have 2 cars on site (4 parking spaces) AFTER we paid along with a set of rules sent after the rental was secure. Further, the rental below us had their TV on every night, all night so we couldn't sleep due to the noise. I complained of the noise, but it wasn't resolved so we had difficulty sleeping. I do not recommend. I've used VRBO and other rentals, and I have rental properties myself. This was the worst experience I've had to date.
Natasha W.
2025 年 2 月に 5 泊滞在
