Comfortable Family Condo Disney Orlando Universal

Dear Raquel, Thank you for your feedback. We’re glad you stayed with us and appreciate your suggestion. We provide an initial supply of dish soap for guests, but we understand that longer stays or heavier kitchen use may require additional amounts. We’ll take your comment into consideration as we continue improving the guest experience. We hope to have the opportunity to host you again in the future.

Dear Allen, Thank you for taking the time to share your feedback — it is very important for us 🙏. During your stay we did our best to assist and even relocated you to another unit so you could feel more comfortable. We’re surprised by this review, as the issue with the TVs in the second unit was never reported to us, and we would have gladly helped if we had known. We truly tried to accommodate and provide the best possible support during your stay. We always strive to provide a positive experience for our guests and continuously work to improve.

DearJennifer. Thank you for your feedback. We're glad to hear you found the apartment clean and spacious. We understand that noise sensitivity can vary from guest to guest. The property's location is visible before booking, and many guests appreciate the convenient access to the area's main attractions, though we recognize that some may be more sensitive to nearby road noise. We also appreciate your comments regarding the beds, furniture, and kitchen area. Feedback like yours helps us identify opportunities for improvement, and we have shared these observations with our team for review. Thank you again for your feedback, and we wish you the best in your future travels.