The service we received while we stayed here was amazing! It was a group of 10 of us on spring break and it was the most memorable experience for us all thanks to the help from Joy, Mr.Levy and Erick. The pictures don't do the house justice! It's is BIG and BEAUTIFUL! Once we arrived we had towels, dishes, and even a laundry room for us to clean our clothes during our stay! Always waking up to a beautiful view of Montego Bay and with the top notch security we always felt safe. Also we had a cell phone given to us so that we could call Joy, Mr. Levy or even Joy if we needed a thing at anytime which was great since a lot of our phone providers didn't cover international travel. Joy was the sweetest, always making sure we were okay with everything in the house. One night one of the air conditions went out so she opened up a room for us to stay in so that we could be comfortable. Another night we got locked out the house and we called her and she was right over to help us in within 5 minutes. We even forgot to get syrup for our group breakfast we cooked and she dropped everything she was doing to bring us some, always sweet and with a smile. This really made us feel comfortable about where we were staying and let us enjoy our experience worry free. We hired a driver named Erick for more than the complimentary airport pickup. One thing we can all say is that he made our stay and trip memorable. He took us everywhere we needed to go whether it be Negril or even Ochos Rios! He knew all the local spots for food, groceries, beaches, activities, and even the nightlife. The best part about it was that not only did he drive us to these places he stayed and waited on us as we did excursions and even came along with us to make sure that we were safe and no one took advantage of us since we were tourist. No matter what anyone said to us we'd ask Erick and he'd tell us whether it was reasonable or not. He would even go to the clubs with us to make sure that we were all safe and had a good time. And even when it was late after us going out and we were all hungry he would take us to get some good authentic Jerk chicken without a single complaint ever. At the end of our trip we were sad that we had to leave him because he felt like another member of our group at the end of the trip. All in all we would all definitley book again if we ever come back to Jamaica it was one of the best vacations we've ever had!