愛らしいアルバータアーツバンガロー

Hello, we have replaced the toddler bed in the basement bedroom with another single bed. So there are now 2 single beds downstairs.

We are disappointed that these guests were not comfortable in our house, despite our many efforts to accommodate their (rather unusual) needs. My mother - who manages the house and lives next door – bends over backwards to ensure that our guests have the most pleasant stay possible. In terms of the issues reported here, yes, the house was built in 1925 and we have decorated it in a way that retains its old craftsman charm. However, it was renovated in 2011 and is in excellent condition. We have never before had any complaints about the toilet seat (which was nevertheless changed immediately to avoid the ‘possible litigation’ threatened by the guests), the plumbing (which works fine), much less the TV, sofa, basement carpet, even the pillows – all of which are standard. There are two legitimate complaints here. The first is the steep stairs going to the basement with no railing. We have considered that complaint and decided to install a railing – that should completed next month. The second issue is about the dust: as this guest stayed almost one month in the winter, dust can collect under the beds due to the forced-air heating system. This only happens after several weeks of not being cleaned. So, guests staying shorter periods will not have that issue (the house gets thoroughly vacuumed between guests) and those staying longer periods can use the cleaning supplies that are available to our guests. Which brings up the question: why did this guest remain in our house for almost a month even after we offered a partial refund for an early check-out? Again we regret that this guest was unhappy despite our efforts to respond to her requests (rearranging furniture in several of the rooms to accommodate better TV viewing, replacing an ‘uncomfortable’ desk chair, replying to over 30 emails - and more). This was an unprecedented situation, and we are confident that future guests will continue to have pleasant stays in our home.

We are sorry that the guest continued to be dissatisfied despite our immediate efforts to replace items requested (box grater, whisk, grill and accessories, hair dryer - all replaced on day 2 of this guests' arrival). As far as the patio umbrella, it is available to guests during the summer season. It is kept in storage during the rainy season as the constant Portland rain damages it. We made it available to this party during their stay, however they were upset when we asked that they remove it in the rain. We will consider purchasing a new one if this continues to be an issue (has never been a problem so far). As far as the downstairs shower goes, we have updated our page to show that our home has one full bath and one half bath. Unfortunately this guest booked 6 months prior to arrival, at which time 2 full baths were still listed on the rental. The change happened one month prior to the guests' arrival, which was an unfortunate misunderstanding that led me to offer a refund should the guest choose to vacate the property (the guest did not). Future renters please note that the house has 1.5 baths until further notice (as listed). Pillows have been replaced. As far as the washing machine leaving "stains" on clothing, this is the first we've heard of this and we will certainly look into that!