On arrival the house was not ready. We waited 2 hours for remodeling crew and cleaners to leave. When we able to enter, to our horror, we discovered that the key feature of the home, the beautiful master bedroom and en-suite with a private sunroom, had been remodeled into FOUR small bedrooms, NONE of which had an en-suite bathroom. The new small bedrooms were without nightstands and closets. Instead they were equipped with a basic clothes rack! Bizarrely, the walls between some of these bedrooms were just the original external windows, compromising both privacy and comfort. The ONLY indication we were given that there had been a remodel was a call the day before we arrived, saying that the sunroom had been turned into an extra bedroom, and “apart from that, everything is exactly the same”. The remodel was unfinished, floors were liberally splattered with paint, door handles were missing, one bathroom had exposed drywall as it had not been tiled, some smoke detectors still had construction tape in place, rendering them useless.
The customer service throughout our visit was lacking. We raised concerns about some electrical and lighting issues in the house, but our calls were not returned.
We were also promised a commercial settlement for the misrepresentation of the property. VRBO advised us that the property should have been removed from the listing during the remodeling, then re-listed with the new specifications. VRBO opened a complaint against the property management company, Beachfront Only, and is now representing us in the matter as our calls requesting compensation to Beachfront Only were not returned.
In summary, the Oceanside location is very pleasant, but the remodel had clearly created a number of issues which need to be investigated and addressed prior to any subsequent guests, these include a number of safety issues which we will report directly to VRBO. Our entire party was very disappointed that Beachfront Only had misrepresented this property and therefore mismanaged our expectations.