2/10 (非常に不満)
Sarah B.
2025 年 11 月 15 日
気になった点 : チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
I was unable to gain access to the property on arrival because the code I was given was incorrect. The owner was unreachable by all numbers/texts. Finally I called VBRO and they were also unable to get in touch with the owner. I was waiting with my family and luggage outside the property for 1.5 hours. Finally VBRO was able to help me by canceling and refunding my booking, finding a hotel nearby and giving me a partial reimbursement towards the hotel. VBRO ultimately helped me solve the issue but the owner was MIA. Finally the owner contacted me and was very rude on the phone, asking me "why I was so upset". I was ultimately so happy we did not stay at this property - it is not in a good neighborhood and the surrounding area is run down with the smell of weed everywhere. I did not feel safe there with my family and the hotel was much nicer. I had a horrible experience with this property and the owner. Would not recommend.
Sarah B.
2025 年 10 月に 4 泊滞在
