4/10 (不満)
Tracy S.
2025 年 4 月 21 日
良かった点 : チェックイン、ロケーション、掲載情報の正確さ
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We booked this place and it was Easter weekend. We wanted to bring our cat so we had to have a plan when we got to town. We had a 6 Hour Dr. to get there so we asked if they could check us in at 2 PM or 1 PM and they said yes if we left the cleaning crew an extra 50 in cash. We agreed to and we did. The room was ready by 1 PM. I did not think that was a big ask since checkout is 10 AM.Once we arrived at the gate, all services were down and the guard shack could not write us a pass to get in. We sat there well over 30 or 40 minutes, waiting on a pass. Finally, someone gave us a handwritten pass, which would ultimately not work for the next two days. Each time we entered we ended up stopping to get a new pass. This took a lot of time considering we were in town for Coachella and did not have access to get back in for our night time.We got settled in considering it’s a big home. We had a lot of things to bring. It was also Easter so we did some cooking and eating together as a family. Once Coachella was over on Sunday night, we returned straight to the property and got home around 2 AM. After a shower and a well needed four hour nap, we got up and started packing and trying to get our stuff together to load. After packing and noticing that we were coming up on 10 AM, we could not load our car because of the lawn services that were blowing pollen dust, and dirt everywhere outside. They even left the clippings of all of the shrubbery in our walkway and in the driveway.
Tracy S.
2025 年 4 月に 3 泊滞在
