ガルフフロント〜ゼロエントリープール〜夏の日程はお早めに予約中！ 今予約する！

Amy, We are very saddened by your low rating and short but choppy review. We are not quite sure what you mean by old and smelly, and that nothing worked. We never heard from you to help with whatever issues you had. We understand this is an older building, but this unit is a very good rental for both new and returning guests. Communication is key in helping to make your stay the most enjoyable and I guess we are just disappointed that we were not given an opportunity to help with any issue you encountered during your stay. We hope that you at least enjoyed the gorgeous views of the beach, and the very nice zero entry pool this complex offers. Sincerely, Luna Beach Properties, LLC

Thank you so much for sharing your 8/10 experience from your recent stay with us in this great property. We will be more than happy to check into the issues mentioned. We look forward to you coming to be our guest again so you can take advantage of the discount we offer all of our loyal, returning guests. Sincerely, Luna Beach Properties, LLC

Joann, Thank you so much for your excellent, 5 star review of your stay with us in this great unit! We are so glad the unit offered all you needed for an incredible stay. We hope you can return and be our guest again soon! Sincerely, Luna Beach Properties, LLC

Thank you for sharing the details of your experience with this great property during your recent stay with us. We will be relaying this information to our owner and working with them to make this property a 10/10 vacation destination. We hope you will come be our guest again soon to take advantage of the discount we offer all of our returning, loyal guests. Sincerely, Luna Beach Properties, LLC

Catherine, Thank you for your excellent review of your stay with us in this great property. We are so happy to hear you had such a great time. We look forward to you coming to be our guest again soon. Sincerely, Luna Beach Properties, LLC

Marcie, We are so glad you had such an enjoyable stay. Thank you for the excellent review. When booking with us in the future, be sure to mention the returning guest discount so we can apply it to all of your future stays with us. Thank you again for the amazing review! Sincerely, Luna Beach Properties, LLC

Robin, Thank you for the great review of your stay with us despite the issues you had with the beds and the toilets. We value your opinion and we thank you for bringing these issues to our attention. We are so glad these minor details would not keep you from booking this unit in the future. Be sure to mention you are a returning guest when you book with us again so we can apply a loyal guest discount to your future bookings. Thank you again for the great review! Sincerely, Luna Beach Properties, LLC

Kim, Thank you so much for the excellent review of your stay with us in this great unit. We are so sorry your group had issues with the toilets during your stay, but we are glad it did not prohibit you from having such an enjoyable trip. We hope you can come be our guest again soon! Sincerely, Luna Beach Properties, LLC

Tonya, Thank you for your 4/5 star rating and for sharing the details of your stay with us. We are terribly sorry for the issues you experienced with the cleaning. Had we known during your stay, we would've gone above and beyond to have the issues remedied quickly to aid in making your stay more enjoyable. We hope that despite the issues mentioned, you were able to enjoy the beautiful beaches and entertainment this area offers. We hope you will give us another try by coming to be our guest again soon to take advantage of the promos we offer all returning guests. Sincerely, Luna Beach Properties, LLC

Eileen, Thank you for your wonderful, 5 star review of your stay with us in this great property. We would've happily assisted you with items you recommended in your while you were here to make your stay more enjoyable. Thank you for letting us know so we can communicate these items with the owner. We are so happy to know you had a great stay despite these few items and hope you will return to be our guest again soon to make more lasting memories. Thank you again for your excellent review! Sincerely, Luna Beach Properties, LLC

Jennifer, Thank you for sharing your experience of your stay in this great property. We do get a lot of great feedback regarding the spectacular views and the amenities at Ocean House and all this complex provides. This unit has been a repeat vacation destination for many and we love to hear all the good things guests have to say regarding their stay and also things that need to be recognized and addressed. We will definitely pass along the details about the mattresses to the owners and see if it is something they are ready to change. Thank you again for your great review and the many details you shared regarding this unit. We hope you will return to be our guest again real soon. Sincerely, Luna Beach Properties, LLC

Ashley, We informed you of the pool closure well in advance of your stay in this great property. The tropical storm that swept through our area just before your stay caused sand to wash into the pool forcing the closure. This is a situation completely out of our control as stated in your Rental Confirmation that you signed at the time of booking. We were unaware of the dehumidifiers being in the unit as you were the one that informed us they were there. In a condo complex, the association has to make tough decisions after storms and they do not always have time to alert all parties. Once you notified us, we did our best to get you as much info as could be provided. Upon arrival, you only reported 1 bathroom having cleaning issues and as it turned out, it was from the workers emptying the dehumidifier that caused the dirt to be in the tub and on the floor. Housekeeping came and took care of the issue and was instructed to assist with any other issues or complaints you had. You did not ask her to, but she mopped your kitchen due to something being spilled while she was there by one of the children in your group. We hate that you feel you did not get the unit you paid for, however we never heard from you again regarding any other issues during your weekend stay. We did hear from VRBO once you departed and they asked if you were entitled to a refund since the pool was closed during your stay. We let them know that we cannot control pool closures and that we had informed you prior to your arrival and that we had also explained no refunds would be paid for this issue. We hate that you feel your stay only earned a 1 star review but to be fair, we cannot control the pool closure but did everything else you asked of us to make your stay more enjoyable. We are sorry you feel this way but no refunds will be issued. Sincerely, Luna Beach Properties, LLC

Robert, Thank you for your rave review! We are glad you enjoyed your stay with us and look forward to your return. Sincerely, Luna Beach Properties, LLC

Mark, Thank you for your 5 star review and for sharing your details of your stay with us and others. We are so glad you found this property to be well stocked and offer everything you needed for an enjoyable stay. We hope you can return to be our guest again real soon. Sincerely, Luna Beach Properties, LLC

Bobbie, Thank you for the great review despite the issues you experienced during your stay. The master bedroom is located on the north side of the unit but the pictures are captioned on the listing explaining that in great detail of each photo. We try very hard to have our photographs depict exactly what the unit is and not be deceptive or using trick photography. We are so sorry that you found the mattress to be uncomfortable. That is one thing that we cannot seem to find common ground about. Everyone has a different preference as far as the firmness or the softness so we hate that you had to add blankets for comfort. The dryer has been addressed as the main line from the vent had a blockage that was easily remedied after your stay. Had we known you were having issues with it during your stay, we could've had this handled while you were here, but it is drying great now. We are waiting for the association to handle the ceiling issues in the bathroom as this is damage done during Hurricane Sally due to water intrusion between each floor of the building. With insurance claims and the lack of workers, the minor items are taking longer to get completed. We do hope you will return and be our guest again soon. As you said in your review, this unit is close to everything and offers great views of our beautiful beaches. Thank you again for the great review! Sincerely, Luna Beach Properties, LLC

Julie, Thank you for your 5 star review of your stay with us. We are so glad that you loved this property and hope you will be able to come back soon to be our guest again. Sincerely, Luna Beach Properties, LLC

Catherine, We are saddened to know that you did not enjoy your stay and hate the issues you had while occupying this property. We have no excuses for the way things were handled. I can only say that once all of these items were brought to our attention, your stay was over but we did handle the issues with our staff. Your promised towels were delivered to another unit by mistake so for that we apologize. Again, by the time we knew, your stay was over. Busy summers are difficult to say the least and we hate that your stay fell into the mix of us being under staffed and overwhelmed. We do hope that despite the issues, you were able to enjoy our beautiful area and plan to come back again. Sincerely, Luna Beach Properties, LLC

Lanny, We are saddened that you shared such a terrible experience with this property. We would've gladly addressed any issues during your stay had we heard from you. Without an opportunity to assist you with housekeeping, how are we to know that you are unhappy? Please note that we rely on communication from the guest while they are in the property to express concerns whether they are about housekeeping or the furnishings. We would've helped to remedy any issues for you during your stay. Thank you! Luna Beach Properties