快適で静かなレイクキャビンリトリート

Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not meet your expectations. Regarding your delayed check-in, we did communicate through the VRBO messaging platform that our scheduled cleaner experienced a medical emergency and that a replacement cleaner was on the way. We understand that any delay is inconvenient and appreciate your patience while we ensured the cabin was properly prepared. Prior to your stay, we were only aware that one spindle had become loose—we had no indication that the chair itself was structurally compromised. As soon as you notified us, we removed the chair from the cabin to ensure it could not be used. As for water access, while the property does not have private lake access, public access to the water is located less than a mile from the cabin. We regret that you encountered an insect during your stay. While our cabin is professionally cleaned and routinely treated, it is located in a wooded, rural setting where the occasional insect can unfortunately find its way indoors despite preventative measures. We appreciate your feedback, as it helps us continue to improve the experience for future guests.