When arriving at the property on a Sunday evening, the multi lock process for the different units was very confusing and the home was registering on the thermostat at 87 degrees. The host was immediately contacted and replied that we needed to reset the thermostat. When that didn’t work, a neighbor was sent, not the host or property manager. The neighbor wasn’t able to remedy the situation so we had to go out to the local hardware store ourselves to purchase window AC units and fans (spent over 1,600 on our own as we didn’t have anywhere to go—which was later reimbursed), without having feedback from host. There was incredibly poor communication about how the situation was going to be resolved during our stay. The host indicated that they communicate better via messenger but didn’t communicate through messenger. I tried calling several times and only got through 2 times, one being someone that was unrelated to the situation. I asked for the host to call me back and they never did. When I got Vrbo involved, the host wouldn’t even answer their call. Aside from this horrible situation, there were several ants all over the home and spouting on back deck was hanging off the home. I spent over 5 hours of my trip trying to find a reasonable resolution and never was satisfied due to poor communication! I rent a lot of Vrbos and this was the worst experience. RENTER BEWARE.