2 Homes steps away from each other-up to 50 guest

Hello Justin, Thank you so much! We're glad you had a great experience. We're happy to hear that the house met your expectations and that you enjoyed the community pool and the spa!

Hello Lakeesha, Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work. Lavilla Vacation Rental

Hello Desiree, Thank you so much for sharing your experience with us and for taking the time to leave us a feedback. We’re glad that you enjoyed your stay and we hope to see you again soon!

Thank you for taking the time to share your detailed feedback and for your overall positive recommendation. We’re glad to hear that both homes were clean, as advertised, and that you enjoyed the convenient location. We’re sorry for the frustration regarding the resort’s guest-registration requirements. We understand how difficult the process can be, especially when resort procedures change. We’re glad our team was able to assist you throughout the registration process. We also appreciate you bringing the towel and refrigerator temperature issues to our attention. We’ll review these items with our housekeeping and maintenance teams to make sure they are addressed and that future guests have a smoother experience. Thank you again for staying with us and for your valuable feedback. We’re happy you enjoyed your stay overall and hope to have the opportunity to host you and your group again in the future!

Thank you for taking the time to share your feedback. We’re glad to hear that you found the home spacious and that our team was responsive throughout your stay. We carefully reviewed every concern you reported during your stay, as well as your subsequent request for financial compensation, prior leave the property. Based on our review, we did not find grounds to justify compensation. Regarding the scheduled power outage, we were not notified in advance by the utility company. Therefore, we had no opportunity to inform our guests beforehand. We also do not have the means to verify what communications neighboring homeowners may or may not have received. While we understand the inconvenience caused by the outage, it was completely outside of our control. We also did not observe any issues with the property's Wi-Fi service before or after your stay. Internet performance can occasionally be affected by external service providers, and no outages were reported to us that would indicate a persistent problem. As for the home itself, vacation rental properties are offered in different categories, much like hotels. Our home provides the space, comfort, and amenities that are consistent with its category and nightly rate. Like any well-used vacation home, normal wear and tear can occur over time. We continually reinvest our rental income into maintenance, repairs, and improvements, addressing items as they arise to keep the property in excellent condition. Guests seeking luxury finishes and the latest high-end appliances can certainly find premium homes available at significantly higher nightly rates. That said, we appreciate your comments regarding the game room equipment and the appliances you mentioned. We have shared your observations with our maintenance team so they can be inspected and addressed as needed. We value all guest feedback and remain committed to providing a comfortable, fairly priced vacation home along with responsive customer service. We wish you all the best and thank you for choosing to stay with us.

Thank you for taking the time to share your feedback regarding your stay. After reviewing our records, we would like to clarify a few points regarding the concerns mentioned in your review. Regarding the internet service, we received an SMS message from your group on Sunday at 9:18 AM informing us that the internet connection had stopped working. We immediately contacted the internet provider, who instructed us to manually restart the modem. We forwarded those instructions to your group, and the service was successfully restored. By the time our handyman arrived at the property at 5:21 PM, the internet was already functioning normally. The only issue identified at that time was a defective TV remote, which was promptly replaced. It is also important to note that each home is equipped with 12 TV's, and only one remote control was found to be malfunctioning. The television itself and the internet service were operational once the modem had been restarted. Regarding the BBQ grill, the propane grill delivered by our third-party vendor was the exact unit ordered for your stay. While a single propane grill can technically accommodate a large group, we recommend that future reservations involving gatherings of 46 guests request additional grilling equipment to better accommodate the size of the group and avoid interruptions during meal preparation. Concerning the AC in the second home, we did not receive any communication reporting that the temperature was not cooling below 78°F. Had we been informed during your stay, we would have gladly dispatched an HVAC technician immediately to inspect and resolve the issue. As with any property, occasional maintenance issues can occur despite our continuous efforts to keep all systems functioning properly. In this case, the reported concerns were addressed through our normal support procedures and within standard response timeframes. Since all reported issues were resolved and did not result in a loss of use of the property, we are unable to offer a refund. We appreciate your feedback and thank you for choosing our property for your family gathering.