My husband and I stayed here for 6 nights from 11/30 to 12/6. This was for our 10 year anniversary and definitely a step up from what we normally book or can afford, but it was a special occasion. The property is breathtaking! The most beautiful views we have ever seen, and a short walk down a private bath to secrets beach. We loved the little town that is nearby and had everything we needed from groceries to coffee. It is also one of the few spots on the island that the Nene birds hang out (you won't see them on the East and South sides). We also learned that Ben Stiller’s property is VERY close by on the bluff to the Northwest. We enjoyed stopping to talk to the horses and goats that are nearby the property. This is away from the hustle and bustle of Kapa'a and Lihue, but not a bad drive to get there. Now, for the list of things that could be improved.
1.1. The Spa - For whatever strange reason, the plug for the spa is DIRECTLY below it. The water level is kept very high because of the jets, and when you get in, water is displaced. That displaced water goes right over the side and onto the plug, which trips the GFI. This happenned our first night nd we were not able to try again for two days until it dried out. Then we had to wait for it to come back up to temp. We actually spoke to the spa service man who was there who also agreed it was terrible. This really should be fixed as it is a safety issue. HAving the spa is an awesome feature, but worthless if it can't be used
2. There are tiki torches on the property which are beautiful at night, but all were empty. We had to pay to buy new canisters and fuel. Also, the citronella candles were empty, we also purchsed. I understand that these are additional items to add to the ambiance, but if you are going to offer them, please keep them stocked
3. Communication - there are 5 notices about how to contact the host. I messaged them several times abut our flight delay, a broken umbrella, etc. and never got a single response.
4. the garderner - We had booked an in home massage for 8 am. At around 8:15, the gardners came and were leaf blowing RIGHT NEXT TO OUR HOUSE. I understand they need to do their job, but take a hint. You have two people lying face down, move to another piece f the property for the time being. It was very invasive of privacy. OUr massage therapists hd to shoo them away. It would also be nice for mgmt to advise us when they are coming so activiites can be planned around that.
