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Thanks for your review. We would be interested to understand what was smaller then expected? Everything should be clear on the advertisement along with several pictures. Please let us know what we could do to more clearly advertise our property to avoid any further confusion. Thank You, and safe travels.

Thanks for your feedback. Cheers and happy travels!

Thanks for your feedback. Cheers and Happy Travels!

Thank You for your kind words. We really-really try hard to make our customers comfortable and keep an "easy to work with" attitude. Cheers and safe travels!

Thanks for your feedback. I always smile when I see these and wonder if you expected Stainless Steel and Granite countertops after seeing the current pictures before making your reservation. Our properties are always exactly as advertised. We are pet friendly so it doesn't make sense to have brand new furnishings every year. I'm glad you at least had a good time. Cheers and Happy Travels!

Thank You for your kind words, very appreciated. Safe Travels and please do return to Gulf Shores! Cheers!!

Thanks for your comments. We had plenty of towels and linens in the house to start with. Please remember we had to guide you to where they were (inside each vanity) It seems that our house keeping staff came back and left more then enough additional towels and linens after you called them. I wouldn't know how to make you any happier about this issue. These houses get deep cleaned every Spring and Fall. Since we do allow check in and check out on the same day, there isn't enough hours in the day to scrub baseboards, etc. between each guest. The key to your comment is that everyone left happy. Safe Travels!

Thanks for your review. It seems there were a few things you may not have read on the ad properly, but Im glad we cleared them up on the phone when you called. The ad clearly states we allow up to 16 people MAX in our house. Up to 14 people at the same price. You also called me about TVs in the bedrooms. We have never had TVs in any of the bedrooms and the ad describes this. Everyone has their own idea about how a mattress should sleep. We dont have sofa sleepers that you suggest should be replaced. There may be an ongoing misunderstanding about what our ad says and what you thought the house should be. For this, Im sorry but our house is exactly as advertised and shown in pictures. Happy Travels!

Thanks for your review. I always smile when I see these, especially when its the first I've heard of any of your concerns.(30 days after departure) Please know our house keeping company offers a 24 hour Promise for house cleanliness, and their contact info was given to you. They never heard from you. Given the opportunity we could have made your stay happier. On the door lock issue, please know that when the door is already unlocked, entering your code will not make it work again, its already unlocked. On the thermostat issue, I see what happened. When the house is 78 degrees inside and the patio door is wide open, it can not achieve 69 degrees. After a period of time it will shut off so the unit will not burn up. Please try to remember to SHUT THE DOOR so your not over extending the HVAC system. In all, it seems like we did not meet your expectations, and for that I'm sorry. Safe travels!

Thanks for your kind words. Your always welcome at our Beach House. Come see us again soon...