*グランドフロア*無料の夜をゲット！ 1BR @フェニックスVII

Thank you for sharing your experience! We’re delighted to hear that you had a great time and loved your stay. We hope to welcome you back for another enjoyable visit in the future! Best regards, Brett Robinson Vacation Rentals

Hi Sarah, I'm sorry to hear about the inconvenience you experienced during your stay. It's understandable that finding a cockroach in your shower was not a pleasant experience and the lack of follow-up was disappointing. However, I'm glad to hear that you were able to communicate the issue to the maintenance team, who promptly addressed it by removing the insect. While it's unfortunate that you encountered another cockroach the next day, I hope that the overall experience was positive and that you were able to enjoy your stay. It's important to note that ground floor accommodations are often more susceptible to pests due to their proximity to the outdoors, but that doesn't mean that the issue should be ignored. It's crucial for the management to take proactive measures to prevent pests from entering the premises and to address any concerns raised by guests promptly. Thank you for bringing this to our attention, as it provides us with an opportunity to improve our services and prevent similar incidents from happening in the future. We appreciate your feedback and hope that you will consider staying with us again in the future. Best Regards, Brett/Robinson Vacation Rentals