2/10 (非常に不満)
Chris S.
2025 年 7 月 18 日
気になった点 : チェックイン、コミュニケーション、ロケーション
HORRIBLE HOST! We arrived at 4 pm to cleaning lady. She said dryer is broken it will take all night to dry sheets and blankets. 6:30pm we asked if we can get in we said we would finish laundry. Once we entered the property water was pouring out of AC closet. This water has been leaking for a long time without the host addressing it. I found a waterline shooting water in the closet. The closet, closet door, hall floor and garage ceiling is damaged. It wouldn’t doubt mold growth in the walls and floor. Called host they instructed us to turn off AC and they will send maintenance. I placed the leaking hose in the AC condensation line to mitigate the flooding. The maintenance man was on his way late at night I told him that I put the waterline in the condensation line and turned off AC no more leaking and made arrangements with him to repair in the morning. My wife began to finish the soiled bedding for all beds but dryer not working. There was also no laundry soap so we ran a purchased cleaning supplies and laundry soap. 9:00pm the dryer still not drying the load the cleaning lady started. We started traveling at 4:30 am on Sunday morning. We decided we couldn’t wait for the bedding so we had to purchase 3 sets of bedding so we can sleep. The next morning my wife got in the master bath shower the drain was clogged. I called the host to report the issues and request reimbursement and waive cleaning fees. He was rude and yelled when I asked to talk to supervisor. HE HUNG UP ON.
Chris S.
2025 年 7 月に 5 泊滞在
