Our family of 13, ranging in age from 1-75, spent a week at Spray Bay Villa. We wanted a place to stay that would allow our whole family to be under the same roof, accommodate us cooking meals and eating together, and most importantly give us beach access.
We had good communication with the property managers ahead of time with them promptly answering all of our questions and accommodating our requests. The house was very clean upon arrival and the interior was accurate to the online description.
However, we were very disappointed with the outside amenities and found them to not be truthfully represented in the online description. The biggest disappointment and misrepresentation would be the lack of beachfront and access to a beach as it states online "Ocean Front Villa with its own private beach, pier... " and "The villa has the beach and turquoise sea right at its doorstep" and "The villa is equipped with the following: The beautiful private beach and easy access to the sea".
There is now a large concrete retaining wall that blocks access to the sea and there is no longer a beach. Access to the sea requires you to climb over the retaining wall, which makes it very difficult to use the kayaks or the one paddleboard (which there wasn't a paddle for anyway). No beachfront meant loading up our family of 13 into 2 vehicles and driving to a beach - exactly what we wanted to avoid! The pier is also off limits due to major damage that is awaiting repair.
There is also no longer a playset as pictured - disappointing for our children.
It is pretty obvious that the pictures online have not been updated in many years. There are other areas as well that clearly indicate that there has been exterior wear and tear on the property, i.e. very little grass left, since the original pictures were taken and an update is needed for truthful representation of the property.
After arriving back home and contacting the property managers, they were very gracious in hearing us out on our disappointments in the misrepresentation of the property. They informed us that they were working on updating the pictures on the listing. They took action to make it right with us, and we were satisfied with their response.
In conclusion, the communication with property managers was great, along with the interior of the property and a great location. Just don't go expecting to sit on the beach or build sand castles. :)
