2/10 (非常に不満)
Kaylee H.
2025 年 10 月 1 日
気になった点 : 清潔度、チェックイン、コミュニケーション、掲載情報の正確さ
The location is great – nice neighborhood just outside downtown Cleveland and steps from the waterfront – but everything else was a nightmare. When I arrived, the host claimed I hadn’t paid (despite sending me codes and confirmations) and only gave me the unit number after I proved my reservation.The unit looked cute at first but was filthy: dirty sheets with black marks, no extra bedding, boogers and spit on the bathroom walls, grimy outlets, and a large mold spot on the kitchen ceiling. I sent photos, but the host’s only response was to ask if I could use different pillows and to say their cleaner “does a great job.” No real solutions were offered.Frustrated, I requested a refund and left for a hotel. Later, the host asked if I wanted the cleaner to stop by, but when I declined and asked again for a refund, they dismissed my concerns as “ridiculous” despite the evidence.Thankfully, VRBO customer service stepped in and resolved it quickly. I would not recommend this property or host due to poor cleanliness, lack of professionalism, and zero accountability.
Kaylee H.
2025 年 9 月に 1 泊滞在
