Glazebrook-Killington Townhome - 1マイルでスノーシュー！

Hi Jeff, the right vacation home is everything, and we're disappointed if this wasn't the one for you. We followed up with the homeowner after reading your feedback, and they wanted to share the following: - The furniture is being addressed, and we have new kitchen and bedroom furniture arriving in early April. - The downstairs half bath was recently upgraded with a new floor, vanity, sink, and faucet. - The master bath was upgraded by the previous owner and is in good condition. - The upstairs bath was recently upgraded with a new floor, but it does need a new shower and vanity. It will be renovated in the future. - We'll discuss the dishwasher and towel items with our cleaning crew to ensure it doesn't happen again. We apologize for the inconvenience. - The master bedroom doesn't have a closet, and we don't advertise one in the listing description. - Evolve sets industry-competitive prices to offer the best value for homeowners and guests. Since you stated during President's Day weekend, the rate was adjusted to meet the higher demand. Thanks for taking the time to share your feedback.

Alan, We're sorry that we were unable to get the TV working for you. We tried out best to give you instructions by phone but were unsuccessful. I know a lot of people are not "techy" but usually, we don't have these problems, the cleaners checked after you departed and everything seemed to be working just fine. We are sorry, as we do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests. We will continue to strive for the 5-star experiences we know we can deliver.

Hi Chelsie, we passed your review on to the homeowner, who would like to share the following: -We have high standards of hospitality for our property to ensure our guests have a positive stay. We strive to make our house as comfortable and inviting as possible for our guests. Yes, you are correct the listing is accurate. All the types of furniture and the features you see on the listing are accurately advertised. We encourage guests to thoroughly review the listing before booking to meet expectations. -We use a professional cleaning company that does a thorough job of preparing the home between guests, but we sincerely apologize if the ceiling fan was overlooked. We will also collaborate with our cleaning team. We stand by their work and commitment to ensuring the property is guest-ready. -We do provide towels to accommodate the house occupancy. Our apologies if additional towels were needed, but this will be taken into consideration for future guests. - Further, we accommodate guests to have access to the washing machine and dryer (with detergent & dryer sheets) for any items such as towels that can be used throughout the course of your stay. -The shower curtain has a new liner that has already been replaced and the showers are cleaned after every guest's stay. The upstairs shower is fully functional and we've never received other guest complaints regarding its use. We take pride in the high standard of our home and we pride ourselves on a great guest experience. We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

Hugo, We're so glad that you enjoyed your stay overall! We have followed up with the homeowner, and we'd like to share the following: -The pool is a community amenity, and while it is outside of the owner's control, they have passed along your experience to the HOA, so this doesn't happen for future guests. -We do not advertise a grill as an amenity to this property, but we hope that it was a pleasant surprise for your group. Thanks for taking the time to leave us a review, and we hope to have the chance to host you again!

Tricia, thank you for your review. We're glad to hear you enjoyed your stay overall! The heating system at this property was scheduled to be replaced before the start of heating season; however the contractor was delayed. The heating and hot water has since been upgraded to a high efficiency system. We do include a note in our pre-stay email regarding the key code for the door, which does include the asterisk, but we're soryr if this was unclear. Finally, the homeowner's team will be putting together a welcome booklet including instructions and local attractions. Thank you for helping us to improve and we hope to have you back soon! Best, the Evolve Team