このページの本文に移動
一棟貸し

Near Downtown w/ Pool! Oatland Island Escape

Near Downtown w/ Pool! Oatland Island Escape

Near Downtown w/ Pool! Oatland Island Escapeの写真ギャラリー

リビング エリア
専用キッチン
リビング エリア
内装
客室

口コミ

10段階中5.8
ベッドルーム 4 室バスルーム 2 室定員 15 名

人気の設備とサービス

  • プライベートプール
  • 敷地内駐車場あり
  • ペット同伴可
  • キッチン
  • 冷房
  • バルコニー

周辺ガイド

地図で表示
Savannah, GA
  • Place, オートランド アイランド野生生物センター
    ‪徒歩 3 分‬
  • Place, リバー ストリート
    ‪車で 14 分‬
  • Place, フォーサイス パーク
    ‪車で 16 分‬
  • Airport, サヴァナ, ジョージア州 (SAV-サヴァンナ ヒルトン ヘッド国際空港)
    ‪車で 38 分‬

客室 & ベッド

ベッドルーム 4 室 (定員 15 名)

ベッドルーム 1

ダブルソファーベッド 1 台

ベッドルーム 2

キングベッド 1 台

ベッドルーム 3

クイーンベッド 1 台

ベッドルーム 4

クイーンベッド 1 台

ベッドルーム 5

シングルベッド 1 台, ダブルソファーベッド 1 台およびシングル二段ベッド 2 台

バスルーム 2 室

バスルーム 1

浴槽 · トイレ · シャワーのみ

バスルーム 2

トイレ · シャワーのみ

その他のスペース

キッチン
バルコニー
庭園
ダイニングスペース

この施設について

Near Downtown w/ Pool! Oatland Island Escape

Welcome to our newly renovated home on Oatland Island! This spacious 4-bedroom, 2-bathroom home sleeps 14! Conveniently located to Downtown Savannah and Tybee Island with easy access to Islands Expressway and US-80. You will love the peaceful setting among the mature trees near the Wildlife Center. Free WiFi and pet friendly with a fee, we would love to host you!

***The pool is closed for maintenance. It will be noted here once it is open again.*** Guests will enter through the front door using a digital keypad. Once inside, you will be greeted into our cozy living room. Here you will find a large sectional couch with ample seating and can comfortably sleep two guests! The large flat screen TV is a SmartTV enabling you to connect to all of your streaming services. The living room opens up to dining room and kitchen making it easy to stay connected with family and friends! The beautiful farm table seats six and there is additional seating at the kitchen counter. The fully-equipped kitchen has beautiful butcher block counter tops, stainless steel appliances, and all the essential cookware/dinnerware items. Access to our large back yard is off the dining room making it a breeze to entertain outside. This home has four bedrooms. The master bedroom is on the main level and is furnished with a king bed, two arm chairs, large SmartTV, and an en suite bathroom. This bathroom features a beautiful clawfoot tub. The additional three bedrooms and full bathroom are upstairs. Two of the bedrooms each have queen beds. The final bedroom has two twin over twin bunk beds, a single bed, and a futon making it a great space for kids. Note: guests cannot access the garage.

日付を指定して料金を検索

類似した宿泊施設

リビング エリア
Whole House-Near Airport, Beaches & Downtown Savannah
Savannah
  • キッチン
  • 洗濯機
  • 乾燥機
  • WiFi (無料)
10 段階中 8.0、とても良い、(5 件の口コミ) 件の口コミ
Whole House-Near Airport, Beaches & Downtown Savannah

ハウスルール

チェックイン : 16:00 以降
代表者の最低年齢 : 25 歳
チェックアウト : 10:00 より前
default

お子様

子供の利用可 : 0 ～ 17 歳
default

イベント

イベント不可
default

ペット

ペットとの宿泊可
default

喫煙

喫煙不可

重要事項

ご宿泊に際して

施設の定める利用規約に従って、追加ゲスト料金がかかる場合があります
場合により、チェックイン時に政府発行の写真付き身分証明書と付随費用精算のためのクレジットカード / デビットカードのご提示、または現金でのデポジットのお支払いが必要です
宿泊施設への要望は、チェックイン時の状況によりご希望に添えない場合があり、内容によっては追加料金が発生することがあります。対応は確約ではございませんのでご了承ください
敷地内でのパーティーやグループイベントの開催は固く禁止されています
オーナーによると、施設に一酸化炭素検知器があるとのことです
オーナーによると、施設に煙感知器があるとのことです
この施設には安全設備として、消火器、救急セットが備わっています

周辺地域について

サヴァナ

このバケーションホームは、サヴァナの市内中心部に位置しています。ショッピングをするなら、リバー ストリートはいかがでしょう。自然美を楽しむなら、サバンナ川やフォーサイス パークがおすすめです。 街で話題のイベントやスポーツ観戦を楽しみたいなら、エンマーケットアリーナかグレイソン スタジアムがおすすめ。
サヴァナのバケーションホームをもっと見る新しいウィンドウで開く
地図
Savannah, GA

周辺情報

  • オートランド アイランド野生生物センター - 徒歩 3 分 - 0.3 km
  • リバー ストリート - 車で 14 分 - 8.6 km
  • フォーサイス パーク - 車で 16 分 - 11.9 km
  • サバナ美術大学 - 車で 16 分 - 9.2 km
  • サバンナ コンベンション センター - 車で 21 分 - 8.6 km

交通案内

  • サバンナ駅から車で 15 分
  • サヴァンナ ヒルトン ヘッド国際空港 (SAV) から車で 25 分

レストラン

  • ‪Waffle House - ‬車で 6 分
  • ‪Enmarket - ‬車で 8 分
  • ‪McDonald's - ‬車で 3 分
  • ‪Watsons Seafood - ‬車で 8 分
  • ‪Coach's Corner - ‬車で 8 分

よくあるご質問

Near Downtown w/ Pool! Oatland Island Escapeにプールはありますか ?

はい、この宿泊施設にはプールがあります。

Near Downtown w/ Pool! Oatland Island Escapeの宿泊料金はどのくらいですか ?

2026 年 5 月 8 日 現在、2026 年 8 月 2 日 に大人 2 名でNear Downtown w/ Pool! Oatland Island Escapeに 1 泊した場合の最低料金は ￥26,418 (税およびサービス料別) です。この料金は、今後 30 日間の 1 泊あたりの料金において過去 24 時間に見つかった最低料金に基づいています。料金は変更される場合があります。ご希望の日付を入力して、正確な料金をご確認ください。

Near Downtown w/ Pool! Oatland Island Escapeはペットと宿泊できますか ?

はい、この宿泊施設にはペットを同伴できます。

Near Downtown w/ Pool! Oatland Island Escapeの駐車料金はいくらですか ?

施設内駐車場をご利用いただけます。

Near Downtown w/ Pool! Oatland Island Escapeのチェックインは何時ですか ?

チェックイン開始は 16:00 です。

Near Downtown w/ Pool! Oatland Island Escapeのチェックアウトは何時ですか ?

チェックアウトは 10:00 です。

Near Downtown w/ Pool! Oatland Island Escapeはどこにありますか ?

サヴァナ中心部に位置するこのバケーションホームは、オートランド アイランド野生生物センターから 0.4 km、リバー ストリートおよびサバンナ ベンド マリーナから 10 km 圏内です。アイランド・ミニチュア・ゴルフ・アンド・ゲームズおよびティビー ローズも 10 km 圏内です。

口コミ

5.8
口コミは新しい順に表示されています。またその内容は審査対象となり、別途記載がない限り検証されています。
詳細はこちら新しいウィンドウで開く
評価 10 - 19 件の口コミ中 7 件が非常に良い
評価 8 - 19 件の口コミ中 1 件が良い
評価 6 - 19 件の口コミ中 1 件が普通
評価 4 - 19 件の口コミ中 3 件が不満
評価 2 - 19 件の口コミ中 7 件が非常に不満

5.4/10

清潔度

6.0/10

設備とサービス

6.0/10

施設のコンディションと設備

7.4/10

チェックイン

7.0/10

コミュニケーション

8.4/10

ロケーション

5.8/10

掲載情報の正確さ

口コミ

宿泊者限定の口コミ

2/10 (非常に不満)

Takaya D.

気になった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
This house should not be listed on Vrbo. We arrived later in the day due to traveling long distance. The lock code didn’t work. We were able to get someone on the phone to assist. However, when we opened the door, there were dirty towels in the floors, mold in the house. It smelled of mold bad. The curtains in the kitchen were mildewed. Beds were unmade , like someone was sleeping there. There was sewage in the floor, and the tub was filthy with old back up. It was very disgusting. Due to late arrival we had to stay overnight. We left out for the day, when we came back to get our things there were men there taking the front door off for repairs with our things inside. We got our things out and left. This was a horrible experience. 1/10 . The 1 is only because they gave a full refund. Which was deserved, but this property should not be listed.
2026 年 4 月に 2 泊滞在
宿泊者限定の口コミ

10/10 (非常に良い)

Andrew K.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Great place to stay!

We loved our stay! The price was great, and it was only around a 15 minute ride from downtown.
2024 年 3 月に 4 泊滞在
VrboOwnerからの返信 (投稿日 : 2024 年 3 月 20 日)
Thank you for your wonderful review, Andrew! We're thrilled to hear that you loved your stay with us and found our location convenient. We strive to provide excellent value for our guests, and we're glad you found the price to be great. We hope to welcome you back for another enjoyable stay in the future!
宿泊者限定の口コミ

10/10 (非常に良い)

Jackie E.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Good Location - Nice place!

The driveway is a bit rough and holey but it is a great location and overall stay was great!!!
2023 年 1 月に 2 泊滞在
VrboOwnerからの返信 (投稿日 : 2023 年 7 月 13 日)
Thank you for the honest feedback, Jackie. I am so pleased you all had a great stay and also thought the location was great! I will look into what I can do about the driveway. I am sorry for the inconvenience. We would love to host you again.
宿泊者限定の口コミ

10/10 (非常に良い)

Alejandra L.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Christmas in Savannah

Our family and I had an amazing time last Christmas staying in this place. It was very nice and cozy.
2023 年 12 月に 3 泊滞在
VrboOwnerからの返信 (投稿日 : 2024 年 1 月 24 日)
Thank you for taking the time to share your delightful experience of spending Christmas at our property in Savannah. We are thrilled to hear that you and your family had an amazing time and that the place was nice and cozy. Creating a warm and welcoming environment for our guests, especially during special occasions like Christmas, is truly fulfilling for us. We appreciate your kind words and are delighted to have been a part of your holiday memories. If your future plans include another visit to Savannah or any other destination, we would be honored to host you again. If there are specific preferences or requests you have for your next stay, please feel free to let us know, and we'll do our best to accommodate. Once again, thank you for choosing Patriot Family Homes. Wishing you and your family a wonderful year ahead filled with joy and happiness.
宿泊者限定の口コミ

10/10 (非常に良い)

Pablo H.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Nice home

The location was good. It did had a little bit of flies but it was a nice stay and the communication was awesone with the propwrty nice and quiet place
2024 年 8 月に 4 泊滞在
VrboOwnerからの返信 (投稿日 : 2024 年 8 月 20 日)
Thank you for your kind words and for sharing your experience with us, Pablo. We're glad to hear that you enjoyed the location and found the home to be a nice, quiet place for your stay. It's also great to know that our communication met your expectations. We apologize for the inconvenience caused by the flies and will be taking steps to address this to ensure a more comfortable stay for future guests. We appreciate your feedback and hope to welcome you back to Patriot Family Homes for another great stay in the future.
宿泊者限定の口コミ

10/10 (非常に良い)

Peyton G.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Great Stay

Location was perfect for the weekend. 10 minutes to downtown, 15 minutes to Tybee Beach! It was great! We really enjoyed our stay here! No complaints:))
2021 年 8 月に 2 泊滞在
VrboOwnerからの返信 (投稿日 : 2023 年 7 月 13 日)
Hi Peyton! We are so glad that you had a great weekend getaway at our home. We love Tybee Beach and are glad that you were able to enjoy it! Thank you for choosing to stay with us!
宿泊者限定の口コミ

10/10 (非常に良い)

Tracie W.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Beautiful Quaint Home

Lovely, quaint home that was beautifully decorated. Large enough to accommodate my family. Close to downtown and the beach. The property manager was quick to respond to any questions we had regarding the house. I would recommend this property for a family traveling to Savannah.
2022 年 12 月に 2 泊滞在
VrboOwnerからの返信 (投稿日 : 2023 年 7 月 13 日)
Hi Tracie! Thank you so much for the kind feedback. I am thrilled you all had a wonderful and comfortable stay. You are welcome back anytime.
宿泊者限定の口コミ

8/10 (良い)

colleen h.

良かった点 : チェックイン、コミュニケーション、ロケーション

Pictures did not reflect property.

Good location
2022 年 1 月に 4 泊滞在
VrboOwnerからの返信 (投稿日 : 2023 年 7 月 13 日)
Hi! I am happy you all enjoyed your stay. I am sorry you didn't think the pictures reflected the property and will look into getting new photos done. We hope to get the opportunity to host you again!
宿泊者限定の口コミ

4/10 (不満)

Trina F.

良かった点 : チェックイン、ロケーション
気になった点 : 清潔度、掲載情報の正確さ

Moldy home

Had a very damp moldy smell not good for allergies. Cleanliness was not good at all house needs a pressure wash and driveway sucks. Would not book again.
2024 年 5 月に 4 泊滞在
VrboOwnerからの返信 (投稿日 : 2024 年 5 月 29 日)
Thank you for taking the time to provide feedback on your recent stay at Patriot Family Homes, Trina. We sincerely apologize for the issues you encountered during your visit. We are deeply concerned to hear about the moldy smell and cleanliness issues you experienced. Please know that this does not align with the standards we strive to uphold for our guests. We have immediately addressed these concerns with our cleaning team to ensure thorough cleaning and mold remediation measures are taken. Regarding the exterior cleanliness, we will schedule a pressure washing session for the house and driveway to address any buildup and improve the overall appearance of the property. Your feedback is invaluable to us as we continuously work to enhance the guest experience. We regret that your stay fell short of expectations and hope you will consider giving us another opportunity to provide you with a superior experience in the future. If you have any further concerns or questions, please do not hesitate to reach out to us directly.
宿泊者限定の口コミ

2/10 (非常に不満)

C G.

気になった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

ROACHES / Black Mold

RUN, as fast as you can, all PATRIOT FAMILY HOMES are not taken care of, and all have black mold in them. They are all dusty and dirty and the pool was green with a dead lizard. The relocation home was barely step up from the roaches. RUN AWAY FROM PATRIOT FAMILY HOMES
2024 年 7 月に 5 泊滞在
VrboOwnerからの返信 (投稿日 : 2024 年 7 月 25 日)
We are genuinely sorry to hear about your experience and want to address your concerns directly, CG. The issues you’ve mentioned are completely unacceptable, and we are taking immediate action to investigate and resolve them. We are committed to maintaining high standards for cleanliness and safety in all our properties, and your feedback will help us improve. Thank you for bringing this to our attention. We hope to have the opportunity to better serve you in the future.
宿泊者限定の口コミ

6/10 (普通)

Phillip S.

良かった点 : チェックイン、コミュニケーション、ロケーション
気になった点 : 掲載情報の正確さ

Needs work/over priced.

House still needs a lot of work. It wasn’t dirty but you could tell it still needs a lot of work. Really not worth as much as it’s listed for to rent. Can only have 2 cars parked there when it sleeps 15. Location is good to most things if you don’t mind a flipped house that’s half done.
2023 年 8 月に 3 泊滞在
VrboOwnerからの返信 (投稿日 : 2023 年 9 月 6 日)
Thank you for choosing Patriot Family Homes for your stay and for sharing your feedback with us, Phillip. We sincerely apologize for falling short of your expectations during your visit. We take guest feedback seriously, and your comments about the condition of the house are noted. We are committed to providing comfortable and well-maintained accommodations, and we will review the property to address any areas that require improvement. Regarding the parking situation, we understand the inconvenience of having limited parking space for a larger group. We will explore options to make parking more convenient for our guests in the future. Your input regarding the value for the rental price is also appreciated, and we will take it into consideration when evaluating our pricing structure. We're truly sorry for any disappointment you experienced, and we hope that you might consider giving us another chance in the future. Your satisfaction is important to us, and we would like the opportunity to provide you with a more enjoyable stay. Thank you for choosing Patriot Family Homes, and we appreciate your feedback.
宿泊者限定の口コミ

4/10 (不満)

ROY

良かった点 : コミュニケーション
気になった点 : 清潔度
The house is older and could use some updating. But the biggest issues were that the house had a musty smell to it that permeated everything. Also, the hardwood floors were not clean. Walking on them for a short time with white socks would show exactly how dirty they were. The bathrooms were very small and while manageable were not luxurious. The location to Savannah and Tybee Island was very good and the neighborhood was very quiet and felt safe.
宿泊者限定の口コミ

10/10 (非常に良い)

Clayton W.

良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Labor Day Weekend

The house is as advertised. We arrived a day after Hurricane Idalia and thankfully were not effected by its passing. The king bedroom on the first floor is pretty spacious, with a beautiful claw tub. The bunk room on the 2nd Floor was bigger than expected. And the two queen rooms were suitable, with enough space just not as roomy as the other two rooms. The kitchen, dining room, and living room were GREAT for hosting a large get together. * not related to the property, my keys were lost the day I was supposed to depart. I reached out to the owner who was incredibly kind and understanding. They allowed my vehicle to stay on the property until I could get a replacement that afternoon and didn’t charge me any additional fees * The price range is appropriate. If you would rather not spend 3k on a flat in downtown Savannah for a weekend, then this home is ideal.
2023 年 9 月に 3 泊滞在
VrboOwnerからの返信 (投稿日 : 2023 年 9 月 6 日)
Thank you for choosing Patriot Family Homes for your Labor Day Weekend getaway and for sharing your fantastic feedback with us, Clayton. We're thrilled to hear that our property met your expectations and provided a comfortable space for your group. We're glad to know that you appreciated the spaciousness of the king bedroom, the surprising size of the bunk room, and the suitability of the two queen rooms. It sounds like our property was well-suited for hosting your gathering, and we're delighted to hear that you found the kitchen, dining room, and living room to be great for your needs. We appreciate your kind words about our team and their understanding and support when you encountered an unexpected issue with your keys. Our team is dedicated to providing excellent service and ensuring that our guests have a stress-free experience. It's wonderful to hear that you found our price range to be appropriate and that our property offers a more budget-friendly alternative to staying in downtown Savannah. We aim to provide value and comfort to our guests, and your feedback reinforces our commitment to that goal. We would be delighted to welcome you back for another enjoyable stay in the future. If you have any specific preferences or requests for your next visit, please don't hesitate to let us know, and we'll do our best to accommodate them. Thank you for choosing Patriot Family Homes, and we look forward to hosting you again soon!
宿泊者限定の口コミ

2/10 (非常に不満)

E J.

気になった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ

Not as advertised

Property was quite dirty and not as shown on photos. Several kitchen cabinets didn't close properly or had knobs which were loose. Upstairs shower did not turn on so was not usable. Mousetraps set in garage alongside trays of what I assumed was rat poison; this was supposed to be a child and pet friendly property. Photos on site obviously old. Called and emailed Patriot on Friday afternoon (first day there) and got an email the next afternoon offering to send out a repairman that night. That was our last night anyway so I passed. Would not recommend!
2021 年 11 月に 3 泊滞在
VrboOwnerからの返信 (投稿日 : 2021 年 12 月 8 日)
Hi E J. We are so sorry to hear that your experience did not meet expectations. This is an incredibly rare instance in one of our homes, and we will work to do better. Have a great day.
宿泊者限定の口コミ

2/10 (非常に不満)

lavettria h.

良かった点 : チェックイン、ロケーション
気になった点 : 清潔度、コミュニケーション、掲載情報の正確さ

Run DO NOT STAY HERE!!!

Before staying here I reached out to Patriots and asked if the last review had they fixed the things they assured me that they had so I booked. Well it was a LIE the home has black mold in the vents which I have pictures of. Black mold in the garage on the walls and on the doors. None of the outside light works had to purchase light bulbs for them. I have taken sick because I am allergic to mold ended up in the hospital for 2 days neither the homeowners or vrbo has returned my calls or messages since I sent over the pictures and video of the mold. All I asked for was my money back but since we are playing this game I need my medical bills paid for as well, compensation for missing work and I will be going to the better business bureau this is not right and straight INHUMANE. I am on excessive amount of steroids and all they could do is ignore me. If anyone knows of a good lawyer please let me know. DO NOT RENT!!!!
2022 年 9 月に 3 泊滞在
VrboOwnerからの返信 (投稿日 : 2023 年 7 月 13 日)
Hi Iavettria, Thank you for your feedback here. We are currently having the home professionally inspected for mold and will make sure if the issue exists to full address it before we host our next guest. I am sorry you felt as if you needed to stay in the home if you were not feeling well. In the future, I would suggest not putting yourself at risk if you feel you are not feeling well. We would have been happy to work with you.
宿泊者限定の口コミ

4/10 (不満)

Mike M.

良かった点 : チェックイン、コミュニケーション、ロケーション
気になった点 : 清潔度、掲載情報の正確さ

Disappointing.

Arrived for a family get together and Although this house is of good size, and great location; it needs a lot of work. Outside of the house was filthy, yard Maintence was being done after we checked in, driveway was in terrible shape and flooded. Most of the outlets were of safety concern, plugs falling out of wall, not working. Cabinets wouldn’t close properly, and the one kitchen linen available smelled like mildew. The door to downstairs bedroom was broken, as if someone had punched it. Garage with ping pong table was dirty, full of junk and had a pile of previous guests linens on the ground. Door to outside from garage was rotted, falling apart and we did see roaches inside. Canopy to patio furniture was in the yard, and broken. House was dusty, grimy and just seemed like owners did not care about cleanliness overall. Mattresses seems old, and we’re incredibly uncomfortable. House smelled clean upon arrival, the checkin and out process was simple but for what amenities are offered this house is extremely overpriced and disappointing. Would not recommend.
2022 年 4 月に 3 泊滞在
VrboOwnerからの返信 (投稿日 : 2023 年 7 月 13 日)
Hi! I am so sorry you were not pleased with your stay. Thank you so much for bringing all of this to my attention, so I can fix these issues before new guests stay in the home. I deeply apologize the house was not up to PFH standards when you stayed. I still hope you all enjoyed time with each other, and we hope we get the opportunity in the future to host you and redeem ourselves.
宿泊者限定の口コミ

2/10 (非常に不満)

Debi N.

良かった点 : ロケーション
気になった点 : 清潔度、チェックイン、コミュニケーション、掲載情報の正確さ

Disappointed

Unfortunately we were very disappointed with our stay. The home was in a state of disrepair between the floorboards coming up, trim and tiles coming out, and holes in the walls. The home was very dirty (I have many photos) with other people’s hair and gunk through out . Within 10 minutes of taking our shoes off our feet were black from the floors. The pool was dirty upon arrival, and someone was sent to shock and clean the pool on the 2nd day. After the cleaning the house pool had gone completely green and nasty for the remainder of the stay. But possibly the biggest let down was the original post included the garage, which is where laundry and the ping pong table were located had been locked. When we contacted Patriot Homes we were told it had never been available and we had imagined seeing it. It was confirmed later that week by the pool employee that is was included in the home until recently. It had been locked because of a complaint involving the back door. My 79 year old mother also fell on the front stairs as there is no hand railing. She had to try holding onto the brushes branches to stable herself to leave or enter the home. Many of the light bulbs were out and the several outlets looked burned and questionable. We tried not to use them. The home did maintain air conditioning throughout our stay and was located nicely between Tybee and downtown Savannah.
2024 年 7 月に 4 泊滞在
宿泊者限定の口コミ

2/10 (非常に不満)

Alicia W.

良かった点 : ロケーション
気になった点 : 清潔度、チェックイン、コミュニケーション、掲載情報の正確さ

Horrible Stay and Communication with Property Management

This stay was an absolute nightmare. When we arrived at the home and entered the gate to go through the backyard, we noticed the pool was unusable. It was green, algae was growing, and there was something at the bottom of the pool. We called the property to let them know and asked to send someone out. When we entered the home, it was not clean. There were crumbs, dead bugs by the door, and utensils were left out. We asked why they did not communicate the issue of the pool prior to our arrival and they stated it was the first they heard about it. The review listed before this one was posted during our stay. That review states the same issues including the pool so the property group did know. Later on, one of the guests had water drip on them while getting ready in the upstairs bathroom. When we looked up the vent was covered in black mold. Past reviews have also complained of this issue. At this point, we contacted Vrbo as we did not want to stay at the house. They said they could not move us. We called PFH back later to let them know they only had 7 towels for our 10 guests. There were several calls, texts, app messages, and emails exchanged during the stay. They offered 30% of stay for lack of amenities. The contract did not reflect that. No one was sent for the pool. People came out for 20 min to clean around vent. Never signed contract but they did issue about 20% of PFH cost back. Initial contact stated if signed, we would have to leave no less than a 5/5 review.
2024 年 7 月に 3 泊滞在
VrboOwnerからの返信 (投稿日 : 2024 年 7 月 25 日)
We sincerely apologize for the issues you encountered during your stay, Alicia. This is not the standard we aim to uphold, and we're sorry for the inconvenience caused by the pool's condition, the cleanliness of the home, and the mold issue. We take such concerns very seriously and are currently investigating the situation to ensure it does not happen again. Our goal is always to provide a comfortable and enjoyable experience, and we regret that we fell short in this instance. We hope to have the opportunity to better serve you in the future.
宿泊者限定の口コミ

2/10 (非常に不満)

Katherine G.

良かった点 : ロケーション
気になった点 : 清潔度、チェックイン、コミュニケーション

Failure to Communicate with a touch of uncleanliness.

To start with, I had to email the company day of to get the address and check in information as apparently the automated email did not send as the listing says 7 days prior. Once I got to the house, the back french doors were unlocked, the back garage door was wide open and various windows on the ground floor were unlocked. This was cause for concern as I was unsure if there was someone still occupying the residence -whether by permission or not. After checking the house, I noticed the wifi was not working. I looked over that house from top to bottom to try and reset the modem/router. When more of my family arrived, I let them know that we needed to find the modem/router to reset it. We still could not find it. While looking for the modem/router I looked down into the gap behind the couch and saw nothing but filth to include multiple empty water bottles. Also, throughout the house various light fixtures are missing working light bulbs. For example, the light over the table has 4 spots for bulbs a d only 1 was working. There were also missing bulbs from outside the house which was a security concern. The entire process of trying to get the wifi fixed so those that needed to work remotely and do schoolwork remotely was an ordeal that was never solved. There were many communications issues. Even after checkout I am having to continue to deal with the communication failures as now they are not wanting to honor a minuscule discount that was offered.
2023 年 10 月に 3 泊滞在
VrboOwnerからの返信 (投稿日 : 2023 年 11 月 1 日)
We sincerely apologize for the issues you encountered during your stay, Katherine. We value your feedback and take your concerns seriously, as they help us identify areas for improvement. We are truly sorry for any inconvenience you experienced, starting with the communication issues regarding the address and check-in information. This is not the level of service we aim to provide, and we'll investigate what caused this miscommunication. We are also concerned about the unlocked doors and windows upon your arrival and will take steps to ensure that such situations do not occur in the future. We are committed to guest safety and security. The cleanliness concerns you raised, such as the gap behind the couch and missing light bulbs, are valid points, and we will address these matters to ensure a more pleasant and comfortable stay for future guests. We are sorry to hear about the difficulties you encountered with the wifi, and we will investigate this issue further to prevent it from happening again. We understand the importance of having a reliable connection, especially for remote work and school needs. We apologize for any miscommunication or issues with the discount offered. We appreciate your patience, and we'll work to resolve any outstanding matters promptly. Your feedback is highly valuable to us, and we are committed to making the necessary improvements to enhance the guest experience. We hope you'll consider staying with us again in the future, and we'll do our best to provide a much-improved experience.

オーナーについて

オーナー : Casago Savnnah

オーナーのプロフィール画像
弊社サービスについてご意見をお聞かせくださいご意見の送信