ビーチフロントのガルフサイドタウンホーム、ハングアウトの近く、グラスコートヤード、大きなプール

Hi Rob, thanks for your communication via this review. I’m truly sorry and sad to read your review. You’re right!! I should not ever happen. I did not know this occurred for your stay until reading this! You and I had direct txt communication during your stay. I wish you had relayed the uncleanliness at that time. I would have been able to remedy it. A guest after your departure txt me upon arrival about the maid service and that issue was quickly resolved with my immediate communication with the owners of that maid service. I am also forwarding this new info to them. It just shouldn’t occur .. especially with what we pay for that service. Thanks for the communication Rob. Again I’m sorry it happened!! It won’t continue!!

A property damage claim has been filed. Repairs have been completed, blocking out one week of spring break vacation, to make these repairs. We are sorry to learn of your discomfort during your recent two night stay. My family had been there prior to your visit and the home was in perfect condition. After several unsuccessful attempts to reach you post stay, I called our Interior Decorating team, as well as the Maid Service and the Inspector. They have all gone out to our home in light of your review and repaired the damage to our home before our next guests arrival. I also overnighted to our next guests, new wifi information stickers that had been removed from our home, along with new parking passes. The furnishing and home were reported to be clean, including the sofa upholstery. The interior Decorators were asked to fix the damaged sofa sleeper or replace it. It is a 4k custom upholstered sofa sleeper. They reported it didn't need replacing nor did it need to be cleaned... Just repaired. Pictures of the damage were taken and sent directly to me and forwarded to the PDP claims department and repairs were made. The pictures of our home on this website, showing exactly what our home offers, including decor. Upon your entering our home, I had just ended a thirty minute conversation with you after you'd not checked your email for directions and the entry codes. I was very happy to help you! I gladly would have emailed you a TV guide. The same way I worked with you to bend my rental rules allowing you a two night stay instead of four nights. Always happy to help, to accommodate our guests. A phone call or email is all it takes, even if accidental damage occurs. It is why you have PDP. We are glad you enjoyed Gulf Shores! It is truly a wonderful place we go back to again and again!

Rhett, Thank you for letting me know these issues via this review. I prefer txt as we did concerning the balcony door that had been damaged by previous guests lol but this too is appreciated whether in a txt or a review. I can fix what I know is an issue. I will immediately address these issues. The last txt communication with you was after you informed me of damages to the balcony door. Me: “The glass company will be calling y'all to schedule when to come out and repair the glass door. It is totally up to y'all whether they come out during your stay or after 10am on the day of your departure!! Just tell them when and they'll fix it. Thanks again for letting me know!“ ... followed by your reply: “ok thanks!”. Low water pressure at the boardwalk will be addressed as well as the dryer issue. Again thanks for your communication so I can address these immediately!