2/10 (非常に不満)
Wanda L.
2025 年 10 月 14 日
良かった点 : 清潔度、チェックイン、掲載情報の正確さ
気になった点 : コミュニケーション
Arrived late afternoon on a Thursday. Shortly before 9:00 p.m. on Friday, we heard water running in the bathroom and discovered the connector tube that fills the toilet tank was spraying water onto the bathroom floor. After turning off the water to the tank and drying the floor, we phoned the contact number and spoke with someone who said he didn't think he could get anyone until Monday. We waited until Monday afternoon at 12:43 p.m. and called the contact number again. Different person answered and said he would get someone out. He apologized and attributed the delay to a "training" problem. He also offered to buy us breakfast which I declined since we had cereal on hand. I suggested he provide a credit in the amount of breakfast as a start... never happened. Around 5:00 p.m., 68 hours later, it was fixed. Then another person (Fouad) sprang into action texting that someone would come fix the problem at 7:00 a.m. the next day (Tuesday). I missed the text and the guy came at 7:00 a.m. waking us up pounding on the door. So from Friday night until Monday afternoon each flush required filling the water tank with a kitchen pot in order to flush the toilet. In all of our previous stays in rental properties, when there was a problem we were able to deal directly with the owner. In this case, the home seems to be owned by a corporation and the call center representatives who, unlike owners, have no skin in the game. Also, the mattress is thin with little support (we weigh150 lbs.
Wanda L.
2025 年 10 月に 5 泊滞在
