The unit was clean, large and otherwise as-described, so no complaints there, though mildly irritated that we were only given 1 roll of toilet paper for a 4-night stay. The poor review comes from being locked out of our condo twice, once late at night and once after the car was loaded for our departure. Each lock-out lasted about 45 minutes, with 4 kids ages 2-10! The code was accidently changed on our door the day before we checked out by management. When we alerted management, they got us in and said they would send the new code. The new code was never sent. Our final departure was delayed by 45 minutes (from 9am to 9:45am). During that time, we called all the numbers provided many, many times, but got no answer. By a stroke up luck, a gentleman who helps maintain the unit walked by while my husband was trying codes and let us in. Later that day, management made many excuses for not answering phone and did not attempt to make amends for our ruined day. Very disappointed.