4ベッド/ 4バス-ホワイトマウンテン-ログホームリトリート

Thank you for the kind review. I am so glad you enjoyed the home and the peaceful, private setting. It is one of my favorite things about the property, being able to relax in a quiet location while still having easy access to local restaurants, outdoor activities, and everything the area has to offer. I would love to host you again anytime.

I'm happy to hear you enjoyed your trip and the house worked well for your group!

I'm glad you enjoyed your time! Thank you for the review!

Thank you for the wonderful review. I am so glad your family had a great winter weekend and that the home had everything you needed for cooking, relaxing, and enjoying time together. It is great to hear you enjoyed the pool table and the nearby skiing at Waterville Valley along with snowmobiling with SledAdventures. You were a pleasure to host and I would love to welcome you back anytime. I hope this becomes a new annual tradition for your family.

Hello Michael, I’d like to preface my response with the message you left upon your departure: “My family and I had a wonderful time at your place this month. Thank you.” As a mother, I do empathize with your concern about the beeping CO detector, and I apologize for not responding to you sooner through the VRBO application. I assumed if there was an urgent matter I would have received a phone call, or, at the very least, a text message outside of VRBO. You mentioned in our correspondence that the alarm eventually stopped beeping at 4:52pm. The next message I received was at 9:36pm stating that you had left. At that hour, I did not see the message you had sent. I responded hastily when I did see the message and called you the very next morning. As soon as the store opened that day, I purchased (2) high-end Nest Protect monitoring systems and immediately drove to the property to install them. I also provided screen shots of the monitors showing that the CO levels were, in fact, normal at 2:49pm, less than 24 hours from when you left. I communicated my progress with you throughout the morning/afternoon. I removed and inspected the old monitor and confirmed the battery needed to be changed. Due to these inconveniences, I would have been willing to credit you for one night’s stay, but upon checkout saw that our flooring was damaged, amongst other items. I did not factor the additional, smaller damages because of the inconvenience you experienced by choosing to leave for an evening. Before collecting $200 of the $500 security deposit, attempts were made to remove the scratches with an oil-based cleaner, but they persisted. Please reference the photographic evidence of this damage I supplied to you in a private message. The cost to remove and replace the flooring far exceeds the amount that was withheld from the security deposit. As I mentioned to you, repair damage costs run anywhere between $800-2200. I also offered to supply you the quote I received for this. Additionally, I want to make clear that in our "House Rules" document, which are put in place to ensure a full refund of the security deposit, specifically the fourth rule, states not to move furniture and suggests by doing so, damage to personal property may result. You brought your own furniture into our home and also moved our furniture to suit your needs. I’m truly sorry that you feel taken advantage of. That is not the truth nor my intent. Leading up to your stay, you were given a 30% discount for renting our home for 28 days, which equates to thousands of dollars in discounts. I feel that I was more than communicative throughout your stay and managed the situation that arose as best I could as the homeowner. All the best to you and your family, Claire