見事なサンフランシスコの眺め

Joyce - we loved having you and your family! You were wonderful guests and we'd love to have you back, anytime!! Glad you were able to enjoy our home!

Thank you for the review Lynn! It was so nice meeting all of you! Due to your comments, we are replacing the towels and dishes ASAP. We are working on the carpet and hope to replace that soon, as well. We appreciate the comments as they help us improve the property for future guests. Thank you, again!

Glenn has become more than a guest. He’s a good man, with a great team. We have mutual respect for them all.

These guests are high-maintenance scammers, and did cause us for the first time to file an insurance claim. The renter Michael, in front of our friend who was there to repair the toilet, twisted and shook the toilet seat so violently that it came right up off the floor. Never once have we had an issue with the toilets, and a quick skim of previous reviews will verify that. Never once have we had a guest intentionally damage property until now! We responded to the multiple and continued requests within hours, every time; we were so responsive in fact that the wife complained about our friend being there so quickly (??). We bought them a brand-new BBQ, we bought them a brand-new toilet seat, nothing was ever enough for these guys. It is true that our friend was waiting for them to leave, but only because we were turning the house for other guests, and these guests left considerably later than the designated and well-publicized checkout time. He assumed they would be gone by the time he arrived. This is not our primary residence, we do have photos out, and we have plenty of space for clothes - we have guests stay for longer terms than this with no complaints. Also of note, the reservation is made under a different name than this review - so their bad behavior and negative reviews won't show up for future property owners - which is too bad, because you should never rent to them.

I've noticed that about 1/10 guests on these sites are people I wouldn't host again. This is one of them. It's typically a bad sign when the first request, even before arrival, is for a big discount, which we ultimately didn't grant. I agree with certain items in this review. Others I don't: 1. The house does have stunning views of San Francisco; 2. The location being nestled along the shore in Marin County is fantastic; 3. I'm an extremely responsive Host. What I don't agree with is: 1. Lack of soap products. I have more than most hotels. Many Home Away owners don't provide these. I have plenty, and these were personally set out in the bathrooms in advance. When guests run out, we have an entire closet full of additional new and unused toiletries for guest use. 2. There is regular service for gardeners, garbage and pest control. I'm not changing the frequency of these services as they are necessary for proper maintenance of the house. Further, I'm not sure when we are there, when guests will be there, when it will be empty, etc. The guest maintains that no service professional should be there while he's there. This is simply not reasonable. Hotels constantly have regularly scheduled service, as do most hosts. 3. The towels and blankets are what I use, and blankets are cleaned between each guest. The towels are regularly updated, however, we will look and see if some are worn. 4. Food that is perfectly good I save for the next person. Our definition of "perfectly good" includes eggs that are still fresh, yogurt and other dairy products that are unopened and unexpired, freshly bought produce, etc. We have a very liberal check-in policy that allows individuals to book within a 24 hour notice. We don't intend to throw out perfectly good, brand new food. Why waste it? Guests have the option to use it, or not. 5. No idea who the kid was on the deck. I have four children and many friends with kids. Do yourself a favor. Don't Host this person.

I'm so glad your people enjoyed our home! You're welcome anytime.

Pat, we loved having you! We're glad you found the home comfortable, and glad that the ferries worked out! We take them ourselves when we head into the City - it's such a wonderful way to travel! You were a great group and we'd love to host you again in the future. Thanks for the kind words - Michael & Kristen