The house was very accommodating, nicely furnished, and well supplied with everything you could imagine needing. Unfortunately, the entertainment system and WI-FI never worked for long (only 10 minutes maybe before freezing up over and over again). Imagine 3 days with a 5 year old on a rainy weekend with no entertainment. Also, without WI-FI we exceeded our cell phone data plans multiple times. Finally, although not as critical, the exterior garbage can disappeared on the second day and never came back. Had to keep the garbage inside with us. Communicated multiple times during our stay with the agency on all this. They said they dispatched a technician, but no one ever showed. Conversations with them after the vacation was over were disappointing. They knew we were dissatisfied but never made any attempt to contact us. I'm guessing they were hoping we would just forget about it. I reached out to them a few days afterwards and they were focused on getting documentation on our data plan overages. Kind of felt like adding insult to injury.