Hello Ronnie. Thank you for sharing this feedback, and we’re very sorry for the issues you experienced during your stay. Losing food and not having a functioning refrigerator is incredibly frustrating, and we understand how that impacted your plans. We also understand how concerning it is to deal with a leak and inconsistent temperature throughout the home, especially when you’re trying to relax and enjoy your time away. Since your stay, we have replaced the refrigerator with a new, fully functioning unit and have repaired the upstairs bathroom leak so it no longer affects the living room ceiling. Regarding the heating system, we do include instructions in our guidebook on how to balance the temperature between floors due to the way the space is configured, and we will make those instructions even clearer going forward. We appreciate your honesty and are grateful for the chance to make improvements. The property has a lot of potential, and we are committed to ensuring future guests have a much smoother experience.