My wife and I booked a family reunion in Cleveland, OH using Vrbo.
The house we booked was near our event however, a couple days before the trip the owner of the BNB contacted me to inform us that a bad storm with tornadoes caused major power outages all over the Cleveland area.
The power is out at the BNB and the host/owner informed me VIA text message about this situation.
The owner/host attempted to give us a couple alternatives options however, those options wouldn’t work for our family due to the smaller size, less bedrooms, size of beds, less bathrooms.
The host then told me to wait till the next day and contact her to check on the status of the power.
We called Vrbo about this situation and they also advised us to contact them a day before booking to check on the status of the power.
The next day we found out there wasn’t any power and we decided to cancel the trip due to the power outages in the area.
We informed the host/owner who told us we’d need to contact Vrbo for a refund.
We contacted Vrbo who informed us to contact the host however the host/owner informed us that they never received any funds from Vrbo.
After many calls and live chats with Vrbo, they told us that it would be escalated to a resolution team and we’d be contacted VIA email in a few days.
We never received any emails regarding this after waiting a week.
I then contacted Vrbo again who told me to contact my credit card company/bank since there wasn’t anything they can do,