Spacious beachfront duplex with private hot tub, elevator, views, community pool

Thank you for taking the time to share your feedback. We're glad to hear that you appreciated the great location and the support from our Vacasa customer service team. We apologize for the issues you encountered during your stay upon arrival. We want to assure you that the mold issue has been taken care of, and we are working on resolving the water intrusion problem to prevent future occurrences. Your feedback is invaluable to us as it helps us improve our services and the quality of our homes. We hope to have the opportunity to host you again in the future, providing you with a more seamless and enjoyable stay.

We are pleased to hear you enjoyed your visit! Thank you so much for taking the time to share your valuable feedback with us. We are sorry for any issues you encountered during your stay. We passed your comments along to our local manager to review and we appreciate guests’ preferences as a means to continually improve. We look forward to hosting your next stay!

Hi Ely. Thank you for taking the time to share your feedback about your recent stay. We are delighted to hear that you enjoyed the excellent view and the Oceanside experience. However, we are deeply sorry to learn about the issues you encountered during your stay, particularly with the black mold, non-functional fridge, and the leaky air vent. This is certainly not the standard of comfort and safety we strive to provide for our guests. We have shared your comments with our local team to ensure that these issues are addressed immediately. Your feedback is crucial in helping us improve our services and ensure that future guests have a better experience. We hope to have the opportunity to welcome you back in the future and provide you with a stay that meets your expectations.

Hi Trey, thank you for your feedback. We're sorry to hear your stay didn’t meet expectations. Our local team confirmed that frequent rain during your visit likely contributed to the presence of waterbugs, despite regular pest control. The doors are Anderson brand, which can be tricky to operate, and we would have been happy to assist with the smell, light switches, or remote had we been contacted. Your input is appreciated, and we hope to welcome you back for a better experience in the future.

Thank you for sharing your feedback, we're pleased you liked our home, especially the spacious kitchen! That said, we apologize for the issues you encountered that kept you from fully enjoying your stay. We shared your comments with the local manager. They noted that when they reached out by calling the number in the ticket, they did not know if was a house phone and we regret any disconnect in communication you may have felt. The doors are scheduled to be checked and instructions on how to operate the TV will be added. Our team pulls the trash can in and out weekly and details will be posted in the home. We hope you will allow us the chance to provide you with a truly exceptional vacation experience in the future.

Hi, Vindy, thank you for your feedback. We are disappointed to read that your recent experience was unsatisfactory, and we appreciate you bringing this to our attention. We sincerely apologize for the issues you experienced during your time with us. We will continue to work with both our local staff and the homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you.