Host was excellent and communicated things very well. We did not get checked in on time due to a lock issue, but that was not their fault and things happen sometimes. He was very upfront and told us what was going on and kept updating us regularly. The room was exceptional, probably one of the nicest rooms we have ever stayed in, and we come to the beach at least once a year if not more. The location was excellent, very close to restaurants and activities, has a very nice but cold pool, and has tennis/pickleball court that had received some storm damage, and we were unable to use, again, not their fault. The only complaint we had the entire week was the awful beach service we received daily. It is not uncommon to have an issue once a trip, but this bunch was bad every day. We set our own chairs up every day but 1 due to the fact they did not arrive till late and was 11 to 12 o'clock some days sitting them up. Absolutely unacceptable, the worst we have ever had by far. It was addressed with the owner/host, and they advised us they will be speaking directly to the administrators to try and fix the issues. Overall, we really had a great trip and would come back in a minute if possible. We just hope the beach service situation is fixed soon!