2120 The Cub Den Hot tub, sauna & more resort amenities

Thank you so much for the wonderful review! We are absolutely thrilled to hear that you loved our great location and that the first-floor accommodation with ramp access made your stay smooth and comfortable.Providing an accessible, stress-free environment for our guests is incredibly important to us, and we are so glad this feature worked out perfectly for your trip. We would love to welcome you back for another relaxing getaway anytime!

Thank you so much for the wonderful review! We are absolutely thrilled to hear that our unit was clean, comfortable, and well-equipped for your multi-generational family getaway.It is fantastic that the space worked so perfectly for the grandparents, parents, and your grandson to enjoy together. We are also glad you were able to take full advantage of our excellent location and the incredible variety of summer attractions nearby. We would love to welcome your family back for another memorable mountain escape anytime!

Thank you for taking the time to share your feedback. We are deeply sorry and distressed to hear about the multiple maintenance issues you experienced during your stay, especially the incident with the wall panel hitting your mother at 1:30 AM. We hope she is doing well, and we sincerely apologize for the disruption and distress this caused your family.Please be assured that we took immediate action the moment we read this report. Our maintenance team has already secured the wall behind the master bed, re-anchored the dishwasher to the cabinetry, and serviced the refrigerator to stop the beeping. We have also added a full set of large pots to the kitchen inventory. This is far below our standards of safety and comfort, and we are reviewing our inspection processes to prevent these issues from ever happening again.