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Hello! Thank you for the review. We are so happy to hear this guest enjoyed their stay with us. We would love to host them again, so we hope they call us for their next visit. At Gulf Shores Rentals, we are always looking to improve our properties to ensure an enjoyable stay for our guests. Thank you! -Gulf Shores Rentals

Thank you for the review. We're glad to hear this guest enjoyed their stay with us. We would love to host them again and hope they reach out for their next visit. Their suggestions will be passed along to the property owners for consideration. At Gulf Shores Rentals, we are always looking to improve our properties to ensure an enjoyable stay for our guests. Thank you! - Gulf Shores Rentals

Thank you for the review, and we are thrilled to learn that you enjoyed your stay. At Gulf Shores Rentals, we strive to ensure every guest enjoys their vacation. We're delighted to hear this guest had a great stay with us! We look forward to hosting them again and hope they contact us for their next visit. Thank you! - Gulf Shores Rentals

Hello! Thank you for the great review. At Gulf Shores Rentals, we strive to make sure every guest is enjoying their vacation. We are so happy to hear this guest enjoyed their stay with us! We would love to host them again, so we hope they call us for their next visit. Thank you! -Gulf Shores Rentals

Thank you for the review. We're glad to hear this guest enjoyed their stay with us. We would love to host them again and hope they reach out for their next visit. Their suggestions will be passed along to the property owners for consideration. At Gulf Shores Rentals, we are always looking to improve our properties to ensure an enjoyable stay for our guests. Thank you! - Gulf Shores Rentals

If a condo is not up to par, we can send housekeeping or maintenance out to address the issues. All maintenance and housekeeping issues will be passed along to that department to be corrected, including any HOA related issues. All update suggestions will be sent to the appropriate party. At Gulf Shores Rentals, we are always looking to improve our properties to ensure an enjoyable stay for our guests. Thank you! -Gulf Shores Rentals

Thank you for your review. We deeply regret that this unit did not meet the guest’s expectations. If a condo falls short of our standards, we are always ready to dispatch housekeeping or maintenance to address any issues. Rest assured, all maintenance and housekeeping concerns will be forwarded to the appropriate departments for resolution, and any update suggestions will be communicated to the relevant parties. At Gulf Shores Rentals, we are committed to continually improving our properties to ensure our guests have a delightful stay. Thank you for your feedback! - Gulf Shores Rentals

Hello! Thank you for the review. Any maintenance issues, housekeeping issues, and owner suggestions will be passed along to that department to be corrected. At Gulf Shores Rentals, we are always looking to improve our properties to ensure an enjoyable stay for our guests. Thank you! -Gulf Shores Rentals

We were not notified the owners planned to arrive, so the owners were not told it was available by the rental company at all. We went back and verified this with the owners. It was an unfortunate mistake that we hated hearing happened to our renters. We had no idea the building was under construction and we are sorry the renter was put out by the Hispanic workers taking breaks from work. The HOAs of buildings sometimes do not relay information to rental companies about construction start dates. Had we been informed of consruction, this condo would've never been available to rent. -Gulf Shores Rentals

Thank you for the review. At Gulf Shores Rentals, we strive to make sure every guest is enjoying their vacation. We are happy to hear this guest enjoyed their stay with us! We would love to host them again, so we hope they call us for their next visit. Thank you! -Gulf Shores Rentals

Hi Katherine. I spoke with maintenance and these shelves have been on back order. Thank you for making sure we were aware of this issue. We have been happy to have your business for so long. See you soon we hope! -Gulf Shores Rentals

We only have one condo there so unfortunately we have no control over other guests and the security. There are times when the HOA decides to do construction on the building and we are not aware of it. We do not have record of your maintenance issues being called into our office. We could have sent a maintenance technician out had we known the problems you were experiencing. Your maintenance issues will be passed along to that department to be corrected. We are always looking to improve our properties to ensure an enjoyable stay for our guests. Thank you! -Gulf Shores Rentals

We are so sorry someone came to repair the wall while you were there. Whoever told you that we knew they were coming into your unit was not being honest. We are assuming it was a face to face conversation it was easiest for him in the moment to blame us. We call our guests immediately if anyone is coming into the unit. We are supposed to be told of anything the HOA is needing to do in a unit. We agree with your last sentence for sure. It would make the rental industry run a lot smoother if everyone would keep rental agencies in the loop on the units they manage.

Construction was not going on when you booked this unit. If you refer to the e-mail we sent you below, we did reach out as soon as we found out it would be going on. We even refunded you a night which was several hundred dollars. Below is my e-mail to you so anyone reading this review can see we do as much as we can to rectify inconveniences beyond our control. We address any and all Fix It Forms, maintenance issues, and housekeeping issues. We have no record of anything from you. We also answer every phone call to our office and even have an after hours answering service. "Hello! We have been informed by the HOA of Romar T1D that there is a piece of sheetrock missing from the hallway. We thought this would be resolved before your stay. We have enclosed a photo so we can be as transparent as possible of the condition of the property. If you choose to still reside in this property, we would like to refund you one night of your stay back to the card on file as a professional courtesy. We realize this is not an ideal situation for the condo, but this has been completely out of our control and we have nowhere to move you. Please accept our sincere apology. Call with any further questions." CM 5-25-21 12:30 pm

We are so happy to hear you enjoyed your stay! Come back to our beautiful area and see us soon! We would love to host you again. ~Gulf Shores Rentals