Oceanfront Villa with WiFi Private Hot Tub Balconies Beach Access and Game Room

We’re glad Oceanfront Seascape gave your group a memorable home base for enjoying Rockaway Beach. Being able to move between the beach, town, and a relaxing soak makes for a special coastal getaway, and we appreciate your flexibility as the hot tub was getting ready for your stay. We’d be happy to welcome you back for another beachside escape.

Thank you for choosing Oceanfront Seascape and for the thoughtful feedback. We’re glad the home and its oceanfront setting met your needs. We’ve shared your notes with our housekeeping team and updated the cleaning checklist to include the pantry, griddle, folding beds, stair vacuuming, and replenishing body wash so future guests find everything ready. We will also clarify our bedding turnover procedures so expectations are clear. We appreciate you letting us know and hope to welcome you back to enjoy the view again.

Thank you for taking the time to share your experience, Anna. We are truly sorry that your stay fell short of what you expected, especially when it came to cleanliness and the functionality of the home. We sincerely apologize for the housekeeping oversight you encountered. This is not the standard we aim to provide, and your feedback was addressed directly with our housekeeping team to ensure improvements moving forward. We also understand how impactful it can be when key appliances are unavailable. The condominium community has experienced a temporary propane shutdown due to corroded gas lines - a situation managed by the HOA and affecting multiple units. While this is outside of our direct control, we have worked closely with the owner to help support guests by providing a plug-in oven and electric cookware. The home’s heating remains fully operational, as it is electric. We do see that our Guest Experience team stayed in touch with you throughout your stay to provide updates and support, and prior to your departure we shared details regarding a percentage refund of your total reservation cost. We are sorry that the follow-up afterward however felt unfinished. Your feedback has been shared internally to help us continue strengthening how we communicate and support our guests throughout their stay. While we wish your stay had felt different, your feedback genuinely helps us do better for future guests, and we appreciate you taking the time to let us know.

"Thank you for sharing your experience, Kathleen. We truly understand how unexpected and challenging this stay must have felt, especially while traveling with such a large family and young children. We sincerely apologize for the disruption caused by the unexpected gas outage and the impact it had on your ability to cook comfortably and keep the home warm during your stay. We understand how unsettling it must have been to arrive expecting a fully functional home and then spend valuable vacation time adjusting to the situation. Throughout your stay, our team remained in communication with you, worked to identify the source of the issue with the HOA gas shutdown, provided alternative cooking appliances, and reviewed the items you shared regarding the home. We also appreciate the time you took to provide such detailed feedback about the cleanliness, kitchen setup, parking, maintenance items, and other aspects you encountered, as this information helps us address the guest experience more thoroughly moving forward. We understand that the compensation provided did not fully meet your expectations, but we genuinely appreciate your patience and continued communication while the team worked through the situation with both the local operations team and VRBO support. We’re grateful that despite the circumstances, you were still able to enjoy the beach and oceanfront location. Your feedback has been valuable in helping us improve both the home and the guest experience for future stays."