We had to wait 2 1/2 hours to check-in, because this is a Timeshare that the owners rent, it is managed by the resort. They finally gave us a room after I demanded to speak to a manager at 6:30. the check-in time in the ad stated 4:00PM. When I called Matt, he said it is out of his control. The Timeshare Representatives are very aggressive wanting us to buy a Timeshare, I would never buy another Timeshare , I already own one. I was looking for a quiet condo for my vacation, not a Timeshare. The room was in a newly renovated building, so it was clean, HOWEVER, they did not connect everything correctly and the FIRE ALARMS went off at 12:00 Midnight startling everyone in the building, forcing us to go outside in the cold. Nobody from the resort show up to tell us anything, when I called the front desk, they said the fire department was call but no fire trucks came, they finally stopped the loud ringing and we returned to the room an hour later only to have the Fire Alarms go off again at 7:00PM that evening. one of the property managers showed up and stated they were investigating the issue, by this time I was livid and demanded the problem to be fixed. an hour later I called the front desk to inquire about the issue, but the manager left for the night and no one knew why the fire alarms kept going off. Later that day a leak developed under the kitchen sink, when the maintenance man came to fix it, he said that the pipes were not tightened correctly. This was very frustrating