2/10 (非常に不満)
Joni B.
2024年4月24日
良かった点 : チェックイン、コミュニケーション、ロケーション
気になった点 : 清潔度、掲載情報の正確さ
Disappointing and Unsafe
This particular property was a first for us. Justin was very easy to talk to and was very helpful leading up to when we checked in to the property. Upon arrival and entering the property, we were met with a very strong Pine Sol smell throughout the unit. Since we had 3 children with us, we walked through each room to be sure it was SAFE and clean. Beds had body hair and dirt on the sheets, the sinks had residue in them, there was a definite smell of cats or some animal that apparently had been there. Being very allergic to cats and other pet dander, having a pet free place was very important to us. So the lack of cleanliness was very dissapointing. But the real alarming part of the walk through was that in the back "sunroom" that has windows all around, we found that one of the windows was open fully with no safety barrier to prevent someone or something from falling 5 stories to the ground. There was a tall table pulled next to the window making it very easy for a child to climb up and fall out. The windows had no safety blocks in them to prevent them from being opened all the way like you see in other multi family properties or hotels. Not feeling safe, we called Justin to explain our concerns and our desire to back out of our rental agreement requesting our money back. Justin changed from the very helpful owner to argumentative. He said he would meet us to refund the money but has been ghosting us since then. We're hoping vrbo can help.
Joni B.
2024 年 4 月に 2 泊滞在
