Winterhaven Cabin- HotTub, 1 acre, OlympicNtl Park

Unfortunately, I feel it is important to address several inconsistencies in your review. Upon checking in, you did not report any concerns regarding mold, mildew, odors, or the condition of the property. In fact, you indicated that “things are great so far!” The following evening, around 6:30 p.m., you contacted us stating that you smelled “mold,” that members of your household were becoming sick, and requested a refund. We responded immediately. Within approximately 1–1.5 hours, both our property manager AND our builder were at the property to investigate your concerns. Neither observed any mold or mildew, detected any unusual odor, or observed anyone exhibiting signs of illness at that time. Additionally, the exterior security cameras showed members of your group continuing to enjoy and use the property without any apparent indication of illness. Members of your party also remained at the property through the scheduled checkout time and continued using the home's amenities, including the evening before checkout. We understand that guests may have different experiences and that concerns about a property should always be taken seriously. That is precisely why we responded promptly and personally investigated your concerns. However, based on the immediate inspection, our observations, and the fact that your group continued to occupy and use the property through the scheduled checkout, we were unable to substantiate the claims made. It is unfortunate that, after we were unable to provide the requested refund, you chose to leave a negative review. Ultimately, our goal is for every guest to enjoy this home as much as we do. This is our personal vacation home, and we take great pride in maintaining it and providing a clean, comfortable, and enjoyable experience. We are grateful that many of our previous guests have had exactly that experience.