Booked this for a bachelorette trip, and really wanted to love it. The house was gorgeous, but the “24/7 concierge service” was pretty rocky. We’d communicated with one concierge for months, arranging all our details, flight info, and prestock info, and on the day we were supposed to arrive we suddenly had a new concierge who knew nothing about our stay, and seemed kind of irritated with us. Our prestock was well above what we had ordered, the showers we’re so hot we couldn’t use them and no one addressed it when we asked for it to be fixed, and the private shuttle service was consistently late and would misrepresent where they were (texting us saying “10 minutes away” and then we’d wait an additional hour). I reached out to customer service and it seems they’re working on the prestock issue, but no word on any of our other issues, which I hoped they’d address before I wrote a review. At the end of the day it was a gorgeous property, but we would have rather payed less for a property without the concierge services and arranged things ourselves than pay more for something that was unreliable.