We enjoyed our stay. Nice and cozy & quiet neighborhood. We felt very safe. Small home, all one level, but still lots of space for our family of 7 (kids & adults). Great for folks with disabilities. We were able to have a mobility scooter delivered as well. Enjoyed Disney, Busch Gardens in Tampa & Legoland Peppa Pig theme park in Winter Haven. Easy drive to all locations from the home. Disney took about 20-25 minutes (30 in bad traffic). Tampa & Winter Haven a little further, but no traffic. Loved the private pool. Just the right size for kids & stayed clean the whole time (we used net a few times to skim bugs but thats it). We did have to bring & purchase our own pool toys & floats though because home didn't have any. Also no game room like some rentals or kiddie toys, but we got our own so no problem. House was fully stocked with everything like towels, cleaning supplies & pantry items like foil, baggies etc (things we didnt expect). Definitely check before you shop. Great sleep on the sleep number bed in master bdrm too (neat surprise)! We NEVER needed to speak to the owners because we didn't have any issues, which was great, so I can’t comment on owner responses. We stayed 12 nights.