5BD Home San Juan Views Telluride & Black Canyon

I would change that paragraph because the screenshot actually shows that you did respond and offered to come over the next day. You don’t want your public response to accidentally validate a claim that you were unresponsive. Here’s a revised version that keeps the tone gracious but also gently corrects the record: Thank you for taking the time to share your feedback. We’re glad you enjoyed the property and its location, and we’re sorry that there were several issues during your stay. We appreciate you bringing them to our attention. Since your visit, we have addressed the oven, grill ignition, dishwasher, and electrical outlets and made sure everything is functioning properly. We have also had the home thoroughly inspected and addressed the concern regarding the kitchen drawers. Our home is a farmhouse in a rural setting, so occasionally we do encounter some of the realities that come with country living. However, cleanliness and providing a comfortable, well-maintained home for our guests are very important to us, and we never use the farmhouse setting as an excuse for something that needs attention. Regarding the oven, we responded that evening with troubleshooting suggestions and let you know that I was out of town but could come by the following day to look at it. I followed up the next afternoon asking what time would work for me to come over, but unfortunately I did not receive a response before the end of your stay. I’m sorry we weren’t able to get the issue resolved while you were there. Thank you again for bringing these items to our attention. Guest feedback helps us identify things that need to be addressed, and we’re happy to say these issues have since been taken care of. We wish you and your family all the best and hope your daughter’s wedding was wonderful. I especially like “I followed up the next afternoon asking what time would work for me to come over, but unfortunately I did not receive a response” because it is factual and supported by your message history without sounding defensive. It makes it clear to future guests reading the review that you were responsive and attempted to fix the problem.