Cozy Coastal Cape Ann Suite - Near Downtown, Beaches & Dining

Thank you for your feedback, Steve. I'd like to clarify a few points for future guests. The listing does not advertise a full kitchen — this is shown clearly in the photos and description at booking, so it was known beforehand. On check-in: your arrival changed twice on the day of your stay, from 3 PM to 11 PM to roughly 5:30 PM. I accommodated every change and still had the unit ready ahead of your final arrival. The house rules, which are posted in the listing, were not followed at any point during the stay. Despite reminders, quiet hours (10 PM–7 AM) were repeatedly ignored — prompting complaints from neighbors and the resident upstairs — and lights, TVs, and air conditioning were left running throughout the unit every day, even after I asked directly. On the final day I was asked how to check out, a process spelled out in the same listing, which suggests it wasn't reviewed — and would also explain the comment about the kitchen. I was flexible and responsive throughout the stay, and I wish you the best.