Martinis & Marlin - Heated Pool

Hi Shobana, thank you for sharing your feedback during your stay. We are happy to acknowledge the property's amenities and appearance as positive aspects. We are glad you enjoyed your stay. We appreciate you letting us know there is room for improvement, and we'll pass your comments regarding bed comfort onto our management team for consideration. Thank you for your stay, and we hope to welcome you back soon.

Thank you for your feedback, Crystal. We understand that cleanliness is of utmost importance and we deeply regret that the home was not up to your expectations upon arrival. This is certainly not the level of service we strive to provide to our valued guests. Rest assured, we have taken your comments seriously and have addressed the matter with our cleaning crew to ensure this is an isolated incident. We hope that you will give us another opportunity to provide you with a much-improved experience in the future.

We are disheartened to read that you experienced issues that kept you from enjoying your stay. Our local manager assured us that the vents have been cleaned and housekeeping has been addressed about any cleanliness details missed. The pool was cleaned the morning you reported your concerns and we appreciate you bringing this to our attention. The home has hurricane doors that have stickers with instructions on how to use them, but additional operating instructions have been added and we regret any inconvenience. We appreciate your feedback as we view it as an opportunity to improve and we hope you will allow us the chance to provide you with a truly exceptional vacation experience in the future.