Studio Apartment 'Casa Verde' with Shared Garden, Wi-Fi and Air Conditioning

Hello Barbara, thank you for your feedback. We are sorry about the challenges you faced during your stay. Unfortunately, due to unforeseen plumbing issues in the original property, it became unavailable, and the host acted quickly to provide alternative accommodation. The details, including pictures and access code for the new property, were shared with you in advance. While the alternative was a smaller property, it was offered as the best available option to ensure your stay could proceed with minimal disruption. The host also accommodated an early check-in at 8:00 am, well ahead of the standard time, to help make your arrival as seamless as possible. We understand that the new property did not meet your expectations and that you opted for a different arrangement. Regarding communication, we sincerely regret any misunderstanding or inconvenience caused during the process and appreciate your feedback, which helps us improve. We are sorry for the inconvenience caused, and provided compensation for your experience. We will review the processes to ensure better communication and guest satisfaction in similar situations moving forward. Team Holidu.