Apartment 'Vacaciones Cerca Del Mar' with Wi-Fi

Hi there! Thank you for sharing your thoughts with us. We're really sorry to hear that your stay didn't meet your expectations. The issues you mentioned, like the smell of smoke and maintenance concerns, are not what we aim for, and we appreciate you bringing them to our attention. We’ll work closely with our team to address these matters and ensure the apartment is in top shape for future guests. We also apologize if the photos didn’t accurately represent the space; we want our listings to be as clear as possible, and we’ll review them for any necessary updates.Your feedback is invaluable to us, and we’re committed to making improvements to enhance the experience for everyone. Thank you again for staying with us, and we hope to welcome you back in the future! Best regards, Your Holidu Team.

Hello Patty, Thank you for your feedback. We are sorry to hear that the bathroom did not meet your expectations. Please know that the property is professionally cleaned before every check-in, and we strive to provide accurate photos and descriptions to ensure transparency. We appreciate your comments and will take them into consideration to improve the guest experience. Thank you for staying with us, and we hope to welcome you again in the future. Your Holidu Team

Thank you for your feedback. We're very sorry to hear about your experience and understand your disappointment. We contacted the host, who confirmed that cleaning is normally done before check-in and after check-out, but acknowledged that something may have been missed in this case. They apologize for any inconvenience caused. Regarding the bed linen, the host states it is usually in good condition. For the windows, curtain, and shower, they mentioned these are regularly maintained, and any issues are repaired promptly. They also noted that the fan was checked during your stay and found to be working, and any socket issue has since been fixed. We genuinely appreciate your feedback, as it helps improve the experience for future guests Your Holidu Team

Hi Carina, thank you for sharing your experience. We are glad to hear that the location of the accommodation was convenient for your stay and that you found the cleanliness to be in good condition. We understand that the area can be noisy at certain times due to its central location. However, we are always looking to improve the comfort of our guests and appreciate your feedback. Regarding the furnishings, our accommodation is designed to optimise space and provide a functional stay. We take your comments about the chairs and table into consideration and will evaluate possible improvements. Regarding the cooking utensils, we provide the essentials for a self-catering stay, as stated in the advert, and as a matter of policy we do not include condiments such as salt and pepper for hygiene and safety reasons. We regret any inconvenience with the bathroom screen and will proceed to check it to ensure that everything is in optimal condition. We are always available to attend to any needs during your stay, so we encourage you to contact us at any time should you require anything additional. We appreciate your feedback and hope to have the opportunity to welcome you back in the future. The Holidu Team

Bonjour Astrid, merci de nous avoir laissé un commentaire. Nous sommes désolés d'apprendre que votre expérience dans la propriété n'a pas été à la hauteur de vos attentes, mais nous profitons de l'occasion pour clarifier certains points. Nous sommes désolés que la propreté n'ait pas été à la hauteur de vos attentes. Le nettoyage est effectué par une équipe de professionnels, qui nettoient soigneusement la propriété au moment du départ et de l'arrivée des nouveaux clients. Cependant, vous pouvez toujours contacter l'hôte, qui peut envoyer l'équipe de nettoyage pour faire une révision si nécessaire.  L'hôte regrette que vous n'ayez pas commenté les insectes que vous avez mentionnés pendant votre séjour, car il serait venu vérifier la situation et apporter une solution. Il n'a pas reçu de plaintes ou de commentaires similaires à ce sujet.  En ce qui concerne le robinet, vous l'avez signalé à l'hôte qui vous a proposé de le réparer, mais vous avez décidé que ce n'était pas nécessaire. Le chauffe-eau ne fuit pas, mais il est équipé d'une soupape de pression qui régule la pression et libère un peu d'eau. La douche est équipée d'un pare-douche, nous nous excusons si vous ne l'avez pas apprécié et si vous vous attendiez à une cabine de douche. Tous vos commentaires sont les bienvenus car ils nous aident à améliorer la qualité de nos services. Nous espérons vous revoir bientôt et vous souhaitons le meilleur. L'équipe Holidu

Hola, gracias por compartir sus comentarios. Lamentamos saber que su experiencia no cumplió plenamente sus expectativas. Ponemos mucho cuidado en asegurarnos de que los anuncios de nuestras propiedades sean precisos, con descripciones detalladas y fotos profesionales que reflejen el espacio tal y como es, para que los huéspedes puedan tener una idea clara de qué esperar antes de reservar. La limpieza es una prioridad para el anfitrión, y la propiedad es limpiada a fondo por un equipo profesional antes de la llegada de cada huésped. El anfitrión está siempre disponible y se compromete a hacer que la estancia de sus huéspedes sea lo más cómoda posible. Si hay algo que necesite durante su estancia, es importante que se ponga en contacto con el anfitrión, y éste hará todo lo posible por ayudarle. Esperamos tener la oportunidad de ofrecerle una mejor experiencia en el futuro. Equipo Holidu.