素晴らしい5ベッドの南向きプール湖と自然保護の眺めとシネマルーム

Hi Eric, as we pointed out to you when you asked about additional garbage bags, the house is rented on a self catering basis. It’s not a hotel. We supply you with a “starter” supply of all these things. And as you correctly state it was very unusual for us not to respond and the reason for that is that we did not get your message until an hour ago. After you had left. If it was urgent you could have called the management company or ourselves directly. As for adjusting the thermostat yes there is a PIN code but that is only in place when a user tries to adjust the cool below 72 or the heating above 85 to avoid damage to the system, but you can adjust it freely within these ranges. For 18 years we’ve never had a guest that was unable to adjust the system. Again if you had called the management company they would have assisted you but you didn’t. So we are very sorry that you felt you had to leave a lower star review as a result.

Thank you so much and thank you for lookiing after our house. We look forward to you staying again in the future. Kind regards Morag and Alan

Thanks Ann - looking forward to welcoming you back and glad we were able to take care of those minor issues for you.

Thanks Dawn. The guest in the villa the week before you mentioned that too. I hope it didn’t spoil your vacation. We’re at the villa now and that’s the 1st thing we’re tackling. Thanks for the feedback

Thank you for your feedback which is very helpful. The refrigerator is only a few years old and was in full working order when we left in May so that's worrying. We are replacing the washer in September. Sometimes the guests move towels around the villa. I will ask cleaners to relocate them in one place and will add to our supplies in The Fall. Thank you so much for your 5* Review

Hi Thank You Tina. Did you take the Avalon Road way to Disney? Or keep going up the 192? I haven't been for a couple of years but believe that way was quicker. It may have changed now. Thank you for your wonderful feedback. You will most definitely be very welcome in the future. Morag and Alan

Thanks for your feedback. So glad you enjoyed your stay. We'll get these pans replaced immediately. Very unfortunate that you experienced such unusual freezing temperatures when you were here. The Management Company had to refer you to us to explain how our pool heating worked. Sorry about that. Kind regards Morag and Alan

Thank you. We are so glad you enjoyed your stay kind regards Alan and Morag

No problems. This guest looked after our villa well and communication was good. No hesitation in renting to them again.