We drove 14 hours and waited 4 hours for a 4pm check-in as we were told we could not be granted early check in due to same day turn around.
Upon arrival at property, the landscape was not how it appears in pictures, It was weedy, dying and unmaintained.
The down stairs screen doors were broken and hanging open.
The pool was full of leaves. The house looked abandoned, not a good first impression.
When we entered the lower left unit, the smell of mold was over whelming. Upon inspection of the unit, we found bathrooms unclean, urine on base of toilets, dirty mirrors, dirty sinks, mold on ceilings, mold on bed clothes, moldy rippled carpets, sand on floors, dusty furniture and all closet doors off of hinges. There were not enough dishes to accommodate for 4 guest in unit, let alone the 6 which it advertised to accommodate.
The upstairs unit was in similarly poor condition, with dust so thick above windows you could see it from across the room. There were missing chairs in the living room, so you could not seat two at game tables. The walls and furniture were filthy. There was food and sand on the floor. The kitchen appliances were dirty , with hand prints and who know what else. The shade and trundle in the small room were broken. The shades in the master bedroom were torn and stained. Every bathroom in the house had been used, and showed fecal and urine remnants.
The decks were old and unsafe. The widows walk had broken furniture. There were missing smoke detectors in most rooms. Then we learned that the pool pump was broken and that the house had been empty for weeks.
Although Jerry acted and got people out quickly, there were too many issues. It was not my job to spend one minute of my family vacation directing his team on what should have been taken care of and managed long before our arrival. I would not have my family stay in the unsafe and unclean conditions of this house.
Kailey was very kind and helpful in directing us toward alternative housing for our stay. She was also swift in getting us our refund. It turned out to be a perfect vacation but the first evening was lost to a preventable disaster.