When we arrived, the lockbox code for getting the key for the house was incorrect. I called Vacasa. They gave me the code to a backup lockbox - however - there was no key in it. We figured out that the typo for the lockbox was a 0 at the beginning that didn't belong and did get into the house. It seems odd - unless the code was recently changed, other people before me must have had this same problem, right?
Similarly, the wifi network and password was not the one listed in the email. We were able to find the wifi hub and figured out how to connect from that.
The most disappointing part of the house was the fact that the hot tub was not operating. We had chosen this house over another option because of the hot tub. We found the tub with a few inches of water, and even when we filled it up, it had no power. They sent a repair person the next day while we were out skiing, but they failed to fix it and we were never informed that anyone had come. It was difficult to get a hold of Vacasa again, and when we did, they told us they had sent somebody who was going to come back. The repair person never came back. After many calls the next day, we were promised a discount due to the disrepair of the hot tub, but there has been no follow up on that either. Looking through the reviews from before my stay, somebody else had complained about the broken hot tub weeks before my visit, so it still hadn't been repaired in that time. Also strangely, the notes we got with the house make no mention of the hot tub at all. So between the lockbox code being wrong, the wifi being wrong, and the hot tub unmentioned, it felt like we had been emailed instructions for the wrong house. Also, Joni sent an email saying that she would help us during our visit, but never responded to any emails or calls.
Lastly, the dishwasher didn't work!
Other notes - it lists two full bathrooms, but only one has a shower. The other has a bath tub, no shower. Cleanliness was not the best - we found a knife stuck to the bottom of one of the pots. Don't forget to turn up the water heater!
It also has electric cables outside the doors to keep bears away.
It is dog friendly, has lots of beds, is close to the lake, neighbors an forested park, has good heating, and provides small shampoo/soap - So it does serve its purpose and can house many people/animals for a getaway, but don't expect top-tier maintenance and do expect some problem solving. Call beforehand to check if hot tub is working!