2/10 (非常に不満)
Linda J.
2025 年 3 月 27 日
Roach infestation & no patio access!
When we arrived, the sliding glass door was cracked a few inches open. My husband slid it closed, and the entire frame disconnected from the glass. I walked to the front des,k and they immediately brought maintenance up to secure it. They were able to assemble it enough to close the door, but we were never able to open the patio door again. Then the roaches started coming out of everywhere. They were large ones crawling on the walls & ceiling, and babies in the bathroom. Every day, I killed at least 5 roaches. There is also a leak in the bathroom, and the cabinet had standing water, so you couldn't use it. The room was also next to the resort dumpster, which, according to the sounds at 5 am, gets emptied every few days. It's an awful room. Do NOT book here thinking you'll get a deal... you'll regret it like we did. Instead, call the front desk and book one of the resort's managed rooms directly. The resort itself has nice, updated, clean rooms with an incredible view... this is not it.
Linda J.
2025 年 3 月に 7 泊滞在