Shower in master bath did not have hot water. Let management know, no response. Let them know again second day, "we'll get back to you." They didn't. Water stayed cold. There was hot water in second bath shower thankfully. Beds are tired, new mattresses and linens needed. Kitchen pots and pans are warped, cheap, and tired. Appliances all worked. Process for check in and check out is bad: Must go to Retreatia office in town a mile or two away to both collect keys on arrival and return them on departure, very inconvenient. Not allowed to leave keys in the unit on departure, making the 10 AM check out too early. If you want to ski the day you leave, you have to make an extra trip to town to drop off keys, with nowhere to leave your bags - unless you want to leave them with Retreatia, which means yet another trip back to town to collect your bags before leaving Steamboat at the end of the day. Good points: Ski in and ski out your back door. Free shuttle if needed, but it must be paged on their app; 20 minute wait when we paged it. Have stayed in Steamboat a number of times as we live on Front Range - Not likely to rent this unit again.