コスタブラバの近くのプール付きエアコン付きのヴィラ

Thank you so much for choosing our vacation rental for your stay. It was an absolute pleasure hosting your family, and we hope you had a wonderful time exploring the area. Thank you for treating our home with care and leaving it in such great condition. We really appreciate that. If you ever plan to visit our area again, please don't hesitate to contact us. We would be more than happy to welcome you back. Wishing you all the best,

Thank you very much, I am grateful for your appreciation, I try to make the stay to you liking. I trive to have everyting in conditions as if you were in your own home

We really appreciate your opinion. That's the best way to know our costumer's needs to boost all that it works and to improve our weaknesses. Some years ago, we changed all the windows in our house for others with double glass to isolate it from noise and also from extreme temperatures. We really feel that we've done it reasonably well. Inside the house it's quiet and only on the outside, the nearest part of the road, is a little bit noisy by day. About mosquitoes, we are located on the countryside and unfortunately the climate change it's not helping us because this summer has been specially warm. We should recommend to use repellent, mainly by sunset. We wish that you keep good thoughts about your stay in Girona and we hope to see you again by our home. Dolors Vea

Many thanks Steve for chosing our villa. Thanks to your kind review, recently we have been having more cyclist groups than usual. Since we don't actually live in the villa, reviews are much appreciated to help us realise where our weaknesses and strenghts are, and so improve future stays. Regarding the bathrooms, we are terribly sorry for the confussion. Although we check the website every once in a while, we didn't realize this information was wrong. For this reason, as we didn't know how long this information had been wrong, we decided to notify all later guests just in case. Once again, thanks for that too. Hopefully we'll see you again some day.

Moltíssimes gràcies per triar la nostra casa per celebrar el cap d’any. Ens alegrem que us sentíssiu a gust i que poguéssiu gaudir de la barbacoa. La veritat és que que aquest Nadal va fer un temps excepcional, que convidava a estar fora. Sou uns hostes excel·lents. Esperem tornar-vos a veure algun dia. Muchísimas gracias por escoger nuestra casa para celebrar el fin de año. Nos alegramos que os sintierais a gusto y que pudierais disfrutar de la barbacoa. La verdad es que estas navidades hizo un tiempo excepcional, que invitaba a estar fuera. Sois unos huéspedes excelentes. Esperamos volver a veros algún día. Thank you very much for choosing our house to spend New Year’s. We are happy to see that you felt like home and that you could enjoy the barbecue. Truth is that this Christmas the weather was really exceptional, and it was a pleasure to be outside. You are excellent guests. We hope to see you again some day.

We are very thankful about your review. Every year we try to improve our house and make it more confortable for our costumers. When we succeed we feel specially happy and proud. We know how importants are the summer holidays and we always work hard to accomplish our costumer's expectations. We wish you a good going back to the rutines and we wish to see you by our home again. Dolors Vea

In all 10 years that we've been offering our house, we've never challenged a review because we feel that guests should have the right to give their honest opinion as it's always a gain that helps us improve. Criticism is one thing, but manipulating the facts is a different story. Whenever we answer a request we ALWAYS provide the exact google coordinates and encourage people to check the area on street view. We ALWAYS tell the truth as it would make no sense to say that there is 1 car every 30 minutes and then have people come over and be disappointed. Moreover, there are many reviews about the house, which also are a good indicator of how the property is. Besides, the house has insulated windows, it´s surrounded by bushes and trees, and the BBQ and pool areas are behind the house, on the opposite side of the street. On the other side, the family arrived at the house before 6:45pm. The grocery store in Quart (1 km away from the house) is open until 8:30pm and the grocery stores in Girona (5km away from the house) are open until 9:30pm. So they had plenty of time to go shopping. Claiming that we knew about their late arrival and that we did not have the decency to buy any food for them, is not true. Whenever guests are scheduled to arrive at night, we are happy to do the shopping for them as we've done many times in the past. As for the complaint about the blankets, with temperatures over 30 C, it makes no sense to put blankets on the beds. However, they are in the wardrobes at our guests' disposal. Regarding the crockery, we only have 2 options: either we charge guests every time they break something or we kindly ask them to replace it. Most customers prefer to buy a replacement. Nevertheless, every once in a while we do a major overhaul and replace everything with new crockery in order to have matching glasses and dishes again. Another important fact is that we offered them the possibility to stay in our house until they would find another place and just pay for the days they would stay without incurring any penalties. Although there were many similar properties available in the area, they decided to stay for two weeks but wanted another major discount (they already got one upon arrival) and threatened us with a bad review. Last but not least, they refused to return the keys to us when we did not accept their conditions, which is why we had no choice but to keep the diposit and use it to pay the change of all the locks in the property.