I recently stayed at this VRBO rental, and while the property itself is undeniably beautiful and charming, my experience was marred by significant communication issues and a discrepancy between the listing and the actual amenities.
The Bad:
Out of the 6 bathrooms that were listed, only 2 had showers, and unfortunately, only 1 of those was functional as the other was clogged. We contacted the property manager regarding this issue and were initially promised handheld showers, but they never followed through, and communication ceased. Despite numerous attempts to reach out after our stay and find a reasonable solution, the property manager delivered none. This lack of responsiveness and accountability has left us frustrated and disappointed.
The Good:
On a positive note, the property itself is truly amazing. It boasts an old-world charm, is waterfront, and offers ample space and parking. Additionally, its proximity to Acadia National Park, just 40 minutes away, makes it a desirable location for nature enthusiasts.
Side note: As a part of the compensation, the VRBO customer service refunded their share of the property charges, but the host still clearly mentioned no financial compensation will be provided.
In conclusion, while the property itself is a gem, the breakdown in communication and the discrepancy in the bathroom amenities have cast a shadow over our experience. We are currently working on ways to secure partial compensation.